District Manager

Job Title: District Manager

Reports to: Regional Manager

Status: Full Time/Supervisor/Exempt

Job Summary

Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports.

Essential Duties and Responsibilities

• Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district.

• Operational consistency amongst all clubs within the region, including but not limited to: o Outstanding member experience o Planet Fitness and Baseline Fitness brand standards o Club cleanliness o Policy implementation o Weekly payroll approval o Front desk management o Facility maintenance and repair o Vendor and inventory

• Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district.

• Develop and train staff to build a bench for the Club Manager positions.

• Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets.

• Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers

• District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls.

• Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager.

• Handle all incoming email complaints and mystery shops from district location.

District Manager Schedule

• District manager schedules are approved by the Regional Manager monthly.
• The expectation is that 70% of the District Managers time is spent in the clubs.
• When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• High school diploma
• Willingness to travel
• At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once.
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Benefits

• Dollars for Scholars Program

• Employee Appreciation Program

• Free Membership for self and one family member or friend

• Team Member Support Team

• Health, Dental and Vision Insurance

• Critical Illness Insurance

• Short Term Disability Insurance

• Accident Insurance

• Voluntary Life Insurance

• Pet Insurance

• HSA

• Advancement Opportunities

• Monthly vehicle reimbursement

• Monthly cell phone reimbursement

• Unlimited PTO

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness