Salesforce Administrator - ITS4

Working Title: Salesforce Administrator

Job Class: Information Technology Specialist 4

Agency: Minnesota IT Services

• Job ID : 97994

• Location : St. Paul

• Telework Eligible : Yes #LI - Hybrid

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 11/04/2026

• Closing Date : 11/13/2026

• Hiring Agency/Seniority Unit : Minnesota IT Services

• Division/Unit : Department of Employment and Economic Development (DEED)

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $37.72 - $62.21 / hourly; $78,759 - $129,894 / annually

• Job Class Option : Application

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Exempt - Professional

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Employment and Economic Development (DEED). The MNIT DEED team provides technical support to help improve employment conditions in Minnesota. The team supports work that improves workforce and community development, increases business recruitment, and helps Minnesota small businesses to expand into international trade.

The Salesforce Administrator will analyze, design, develop, document, support, maintain and enhance business applications that leverage the Salesforce application, platform and related add-on or third-party applications. The Salesforce Administrator works closely with Business Analysts, Subject Matter Experts, other Salesforce administrators, and product team members to deliver Salesforce applications that address documented business requirements and operate within design specifications. In addition, the Salesforce Administrator will be responsible for the overall health and functionality of the Salesforce Platform by performing Salesforce administration functions.

A Salesforce Administrator is responsible for understanding business problems and designing solutions on an enterprise product platform (via declarative tools). This Salesforce Administrator looks at business requirements and interprets how to best apply the out-of-the-box product to provide a solution, including finding alternative approaches that best leverage the platform. Salesforce Administrators most often use Agile techniques and are a part of a larger, cross-functional team. Salesforce Specialists should have a passion for learning new platform capabilities and clouds to stay on top of the ever-growing product ecosystem.

This position requires an employee to work onsite at 180 E 5th St, St Paul, Minnesota at least 50% of the time, with limited telework available. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligibility depends on residence:

• Candidates living in Minnesota or within 50 miles of the worksite in a bordering state (Iowa, North Dakota, South Dakota, and Wisconsin) may telework up to 50%.

• Minnesota residents living more than 50 miles from the worksite may be eligible to telework more than 50%.

• Candidates living 50 miles or more from the worksite in a bordering state are not eligible for hire unless relocating within 50 miles.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :

Position requires a minimum of four (4) years of IT related experience in performing Salesforce Management functions.

Experience must include:

• Experience in analysis, design, development, documenting, supporting, maintaining and enhancing complex business applications that leverage the Salesforce application, platform and related add-on or third-party applications.

• Experience across the full application lifecycle in Salesforce, including requirements gathering, configuration, customization, testing, deployment, documentation, and ongoing support.

• Experience with automation (flow development), APIs, visual force pages and lightning components.

• Experience in Salesforce administration, application development, information management, databases, and security for complex projects.

• Experience with industry-standard application development methodologies and a solid understanding of Software Development Lifecycle (SDLC) principles, and release management.

• Ability to deliver effective verbal or written messages that facilitate a mutual understanding between both parties.

• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master’s degree for eighteen (18) months of experience; a bachelor’s degree for one (1) year; and an associate’s degree for six (6) months.

Strongly Preferred Qualifications

• Certified as a Salesforce Administrator; certifications in Salesforce Advanced Administrator and Salesforce Platform App Builder are a plus.

• Proficiency in Salesforce configuration, including but not limited to, custom objects, fields, formulas, flows, validation rules, and Salesforce security as well as experience with data import, export, and manipulation using Salesforce data tools (Data Loader, Import Wizard, Salesforce Shield and Public Sector Solutions).

• Experience with third-party packages such as S-Docs, OwnBackup (Salesforce Backup) S: Drive.

• Experience with Salesforce SSO, and Entra Salesforce email relay.

Preferred Qualifications

• Advanced technical experience as a Salesforce Administrator, with a proven track record of developing and maintaining complex business applications, preferably in a government setting.

• Experience with Salesforce Public Sector.

• Experience conducting technical walkthroughs focused on optimization, diagnostics, and issue resolution as well as conducting peer code reviews focused on knowledge transfer and skill building and strong organizational and time management skills that can be applied to team development situations as well as strong conflict resolution and consensus building skills are critical

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)

• Criminal History Check

• Reference Check

• Social Security and Address Verification

• Education Verification

• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.