Account Manager, Janitorial Services

Overview

The Account Manage r is responsible for overseeing janitorial operations across assigned client locations, ensuring service quality, customer satisfaction, employee performance, and contract compliance. This role serves as the primary point of contact for clients and is responsible for managing staffing, budgets, safety initiatives, quality control programs, and operational performance to meet and exceed customer expectations.

Compensation: $55,000.00 - $65,000.00 annual salary (DOE)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

ABM Employee Benefits: Staff & Mgmt (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Responsibilities

• Develop and maintain strong relationships with clients to ensure high levels of customer satisfaction and contract retention.

• Serve as the primary point of contact for all client service requests, concerns, and operational issues.

• Manage day-to-day janitorial operations across assigned accounts.

• Recruit, train, coach, and supervise janitorial supervisors and frontline team members.

• Conduct regular facility inspections to ensure quality standards and service level agreements (SLAs) are met.

• Monitor staffing levels and coordinate hiring efforts to maintain proper coverage.

• Manage labor, supply, and operating expenses to meet budget objectives.

• Ensure compliance with company policies, client requirements, and safety regulations.

• Investigate and resolve employee relations issues, customer complaints, and operational challenges promptly.

• Maintain accurate records related to payroll, scheduling, attendance, performance management, and safety incidents.

• Conduct customer business reviews and provide operational updates as needed.

• Identify opportunities for process improvements and additional service offerings.

• Collaborate with internal departments including Human Resources, Talent Acquisition, Payroll, Safety, and Operations.

Qualifications

• High school diploma or GED required; additional education, certifications, or relevant training in facilities management, business, or a related field preferred.

• 3+ years of management experience in janitorial services, facilities management, environmental services, or a related field.

• Proven experience managing multiple locations, client relationships, and large teams.

• Strong leadership, communication, and problem-solving skills.

• Experience with budgeting, labor management, and operational reporting.

• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.

• Ability to work flexible hours, including evenings, weekends, and holidays as required.

• Valid driver's license and reliable transportation.

REQNUMBER: 171008

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.