Player Support Specialist I (Abilene) #1012-27

Working title: Player Support Specialist I Class title: Program Specialist I Posting No.: 1012-27 Opening Date: 10/16/2026 Closing Date: 10/30/2026 Location: 2 Village Drive, Suite 100, Abilene, TX 79606 Class Code: 1570PN FLSA: Non-Exempt Salary Group/Salary: B17, $42,976.08 - $44,820.00/yr. Division: Lottery Operations Number of positions: 1 General Description Performs routine (journey-level) consultative services and technical assistance work. Work involves planning, developing, and implementing validations program support work/activities and daily operations and functions of the Validations Section and providing consultative services and technical assistance to program staff, the general public, agency staff and governmental agencies. Performs validations, processing, and/or payments of claims for scratch ticket games and draw games in a Lottery Claim Center in accordance with established commission policies and procedures. Travels to conduct inspections at Lottery Retailer locations, and other field assignments to monitor compliance with requirements, laws, regulations, policies, and procedures related to the validations program. Performs all duties and responsibilities in a manner that exemplifies the agencys core values of integrity, responsibility, innovation, fiscal accountability, customer responsiveness, teamwork, and excellence. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. Daily office activity is coordinated by the Player Support Coordinator. This position reports directly to a Field Claim Center Supervisor. Essential Job Functions Provides support and collaborates in the planning, development, and implementation of validations program by: Performing validations, processing, and/or payments of claims in a Lottery Claim Center in accordance with established commission policies and procedures. Providing quality internal and external technical assistance to the public and program support work in person, email, and telephone by responding to inquiries and concerns on game rules and commission policies and procedures. Collecting funds and issuing receipts for payments received for Lottery retailers and logging payments in the Claims Tracking System to ensure timely processing to retailers accounts and fiscal accountability. Promoting teamwork and working closely with co-workers, peers, and management to encourage an open atmosphere of positive teambuilding. Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to the validations program by: Interpreting and maintaining a thorough current knowledge of Commission and Lottery policies and procedures, rules and regulations. Entering accurate information into databases, reading electronic mail messages daily and responding appropriately, and performing other general program support activities. Researching information to solve customer service issues; trouble shooting tickets, claims, and technical problems. Performing training related to the duties and responsibilities of the validations program. Providing daily support to the Player Support Coordinator in the operation and functions of the Lottery Claim Center and may perform duties of the Player Support Coordinator in their absence. Monitors compliance with requirements, laws, regulations, policies, and procedures related to the validations program by: Traveling to conduct inspections of retailer locations for compliance with the Americans with Disabilities Act. Performing all related