Manager, Dedicated Operations, Road US

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com and follow us on LinkedIn and Facebook.

Location: Lancaster, TX

Division: Road US Job Posting Title: Manager, Dedicated Operations Time Type: Full Time

Summary

The Manager, Dedicated Operations is responsible for leading the day-to-day planning, dispatch, and execution of dedicated transportation operations within DSV Road’s freight brokerage network. This role oversees the effective utilization of dedicated carrier capacity, ensuring trucks are strategically planned and dispatched to meet customer requirements, service expectations, and operational performance targets.

The Manager oversees a high-volume dedicated operation supporting approximately 125–135 trucks and is responsible for balancing available capacity with freight demand, maximizing truck utilization, monitoring fleet performance, and coordinating dispatcher activities. This position works closely with dedicated carriers, dispatchers, account management, and operations teams to ensure capacity is effectively deployed and service commitments are consistently achieved.

Duties & Responsibilities

• Lead the daily planning, dispatch, and execution of brokered freight utilizing dedicated carrier capacity.

• Oversee load planning for approximately 125–135 dedicated trucks, aligning available capacity with customer freight requirements and operational priorities.

• Maximize utilization of dedicated trucks through effective load assignment, routing, scheduling, and capacity planning.

• Coordinate and oversee dispatcher activities to ensure loads are assigned, communicated, monitored, and executed effectively.

• Monitor available trucks, freight demand, driver schedules, equipment availability, and customer requirements to develop efficient daily and forward-looking transportation plans.

• Manage key performance indicators for dedicated operations, including truck utilization, loaded versus empty miles, revenue per truck, on-time pickup and delivery, service performance, and other operational metrics.

• Identify underutilized capacity, service gaps, and operational inefficiencies and implement corrective actions to improve performance.

• Balance freight across dedicated carrier capacity to support efficient utilization while meeting customer service requirements.

• Partner with dedicated carriers to address capacity, driver, equipment, scheduling, and service issues impacting daily operations.

• Monitor daily execution and proactively respond to delays, capacity constraints, missed appointments, equipment issues, and other operational exceptions.

• Provide direction, coaching, and support to dispatch personnel while ensuring consistent processes and accountability across the operation.

• Establish workload allocation and operating processes as additional dedicated carriers and capacity are added to the network.

• Analyze operational data and trends to identify opportunities to improve utilization, service, productivity, and cost performance.

• Partner with account management, carrier management, and brokerage operations teams to align dedicated capacity with customer demand and forecasted freight volumes.

• Maintain clear communication with internal stakeholders regarding capacity, utilization, service risks, and operational performance.

• Support the onboarding and integration of new dedicated carriers, lanes, customers, and transportation programs.

• Develop and maintain standard operating procedures and operational controls for dedicated planning and dispatch activities.

• Ensure transportation activities are executed in accordance with company policies, customer requirements, contractual commitments, and applicable transportation regulations.

• Perform other duties, responsibilities, and projects as required and assigned.

Qualifications & Experience

• High school diploma or GED required.

• Bachelor’s degree in Logistics, Supply Chain, Transportation, Business Administration, or a related field preferred.

• 5+ years of transportation, freight brokerage, dispatch, load planning, or logistics operations experience required.

• 2+ years of leadership or supervisory experience preferred.

• Experience managing dedicated transportation capacity or high-volume truckload operations strongly preferred.

• Experience within a freight brokerage, third-party logistics (3PL), or asset-based transportation environment preferred.

• Demonstrated experience managing transportation KPIs, truck utilization, load planning, and operational performance.

Skills & Competencies

• High school diploma or GED required.

• Bachelor’s degree in Logistics, Supply Chain, Transportation, Business Administration, or a related field preferred.

• 5+ years of transportation, freight brokerage, dispatch, load planning, or logistics operations experience required.

• 2+ years of leadership or supervisory experience preferred.

• Experience managing dedicated transportation capacity or high-volume truckload operations strongly preferred.

• Experience within a freight brokerage, third-party logistics (3PL), or asset-based transportation environment preferred.

• Demonstrated experience managing transportation KPIs, truck utilization, load planning, and operational performance.

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to sit, communicate verbally, hear, and use hands and fingers to operate computers, telephones, and other office equipment. The employee may occasionally be required to stand, walk, reach with hands and arms, stoop, kneel, or crouch, and lift and/or move objects weighing up to 10 pounds. Specific vision requirements include close vision, distance vision, and the ability to review transportation management systems, operational dashboards, and detailed reports for extended periods.

This position primarily operates in a fast-paced, professional office environment with regular use of computers, telephones, and transportation management systems. The noise level is generally low to moderate. The role requires frequent communication and coordination with dispatchers, dedicated carriers, customers, and internal stakeholders to manage load planning, truck utilization, and daily transportation operations. The employee must be able to manage competing priorities, monitor multiple freight movements, and respond effectively to time-sensitive operational challenges, capacity constraints, and service disruptions. Occasional extended working hours may be required based on operational demands and customer needs.

The physical demands and work environment characteristics described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $90,000.00 – $105,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.