Box Truck Driver / Phlebotomist - Class C License Required

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13824341 ## Responsibilities - Follows all DOT guidelines when operating full-size commercial van/Promaster/box truck, and safely transports staff, supplies, and equipment. - Prepares collection site and performs set up, including technology systems (may include quality control). - Performs donor screening (collects donor histories), mini-physical, and phlebotomy. - Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate. PRovides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally. - May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation. - Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors. - Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed. May prepare/pack units for transport. - Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. - Rebooks donors for future donation appointments. - May be subject to additional background checks as required by sponsor. - Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification - Understands and performs in accordance with all applicable regulatory and compliance requirements - Complies with all standard operating policies and procedures ## Qualifications Education - High School Diploma required - GED required Experience - 1-3 years relevant people facing experience preferred - Less than 1 year job-related experience. required Knowledge, Skills and Abilities - Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required - Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required - Must have basic mathematical aptitude and strong attention to detail. required - Ability to apply judgment to written or oral instructions. required - Ability to organize work to provide productive workflow. required - Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service. required - Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration. required - Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required - Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required - Ability to work evening, weekend, and holiday hours. required - Ability to learn/utilize computer applications as required to perform duties. required Licenses and Certifications - DL NUMBER - Driver License, Valid and in State Valid drivers' license with prior driving experience required - Box Truck certification required Tools and Technology - Navigation system. required - Personal Computer (desktop, laptop, tablet). required - General office equipment (computer, printer, fax, copy machine). required - Microsoft Suite (Word, Excel, PowerPoint, Outlook). required - Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer required - Phlebotomy collection equipment that may include blood mixer, Trima, Alyx required