Solution Builder

Description About the Role You are the builder. Production delivery is your job. The pod exists to go fast and go deep. Salesforce is hiring Solution Builders — senior individual contributors who are the technical engine of a 2-person delivery pod. You partner with a Director who owns strategy and customer relationships; you own the build. You design and deploy production-grade agentic AI systems directly at customer sites, working hands-on every day. No overhead, no managing other builders — just you, your pod partner, and the work in front of you. This is a hands-on IC delivery role. Your output is working software in production at the customer.

What You'll Do Build & Deploy (Primary Focus)

• Architect, build, and deploy production-grade Agentforce and agentic AI solutions end-to-end — this is your core job

• Design and implement AI agents, multi-agent orchestration, agentic workflows, and the integration patterns that hold up in enterprise environments

• Own data pipelines, system integrations, and production AI infrastructure across Salesforce, Snowflake, Databricks, and customer platforms

• Build rapidly from ambiguous requirements — prototype to validate, then engineer to last

• Resolve complex technical blockers: data integration failures, orchestration breakdowns, model deployment issues

• Drive solutions from first commit through production handoff and active customer consumption

Pod Partnership with Director

• Operate as the technical execution half of a 2-person pod — the Director shapes what gets built and why; you own how it gets built and make sure it ships

• Translate strategy and customer context from the Director into concrete technical decisions and daily delivery progress

• Communicate blockers, risks, and architecture tradeoffs clearly and early so the pod stays in sync

• Represent technical depth in customer-facing sessions — architecture reviews, demos, working sessions, production readouts

• Flag patterns, gaps, and opportunities you see in the field back to the Director and to Agentforce product teams

Customer Engagement

• Embed directly with customer engineering and data teams — not remotely, not occasionally, but as a consistent presence

• Build trust with customer technical counterparts through delivery quality and technical credibility, not just relationship management

• Guide customer teams through the technical decisions required to operationalize AI at scale

• Surface expansion signals and customer feedback to the Director

• Contribute reusable patterns, reference implementations, and field insights back to the broader Builder org

Craft & Continuous Growth

• Stay sharp on Agentforce platform evolution, agentic delivery patterns, LLM advances, and the competitive AI landscape

• Codify what you learn — reusable components, playbooks, and lessons from the field that raise the bar for the whole org

• Bring a growth mindset to hard problems: when something breaks or doesn't work, you dig in rather than escalate

What You Bring Required

• 4–8+ years of software engineering, AI delivery, or technical consulting, with hands-on ownership of production systems (Builder: 4–6 years; Senior Builder: 6–8+ years)

• Proven track record building and shipping production software — not prototypes, not demos, but systems that run in the real world

• Hands-on LLM integration experience: agent frameworks (LangChain, LlamaIndex, or equivalent), prompt engineering, and responsible AI practices in production

• Fluency in Python, JavaScript/TypeScript, Java, or Apex — and the range to add to that list as the work demands

• Deep experience in data modeling, APIs, and integration patterns — able to design them, not just consume them

• Ability to work autonomously in ambiguous, fast-moving customer environments with real delivery accountability

• Strong enough communication skills to engage technical stakeholders and explain architecture decisions clearly

• Ability to operate effectively as the sole builder in a small, high-trust pod

• Willingness to travel ~25% of the time, working directly at customer sites

Preferred

• Salesforce platform expertise: Agentforce, Apex, LWC, Data Cloud, Salesforce APIs

• Salesforce certifications (Platform Developer I/II, Agentforce Specialist, System Architect)

• Experience with cloud data platforms (Snowflake, Databricks, BigQuery)

• Prior experience in forward-deployed engineering, consulting, or professional services

• Familiarity with DevOps/CI-CD, observability tooling, or data governance frameworks

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.