Call Center Representative, Public Safety Dispatch Center, Fulltime, First Shift
Saint Bernard, OHFull-timePosted 3mo ago
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Job overview
UC Health is hiring a Call Center Representative, Public Safety Dispatch Center, Fulltime, First Shift. At UC Health, the team collaborates to advance healing and reduce suffering while providing world‑class care. The organization emphasizes inclusive, equitable, and diverse employment, offering opportunities to develop skills, grow careers, build relationships, and serve the community and patients worldwide.
Key focus areas include Determine the nature and location of calls requesting public safety, fire, medical, or other services, Use computer‑aided dispatch software to dispatch, track, and monitor appropriate response units, and Receive and screen telephone and radio calls, collecting information about crimes or emergencies.
Preferred (not required): Computer Aided Dispatch (CAD) Software, Telephone Call Screening, Radio Communication, and Information Collection.
Skills & qualifications
Skills
Full job description
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
Under the direction of the Public Safety Manager ,Communications Center, Call Center Representatives must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field.
About Us
About the Team
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