Customer Service Representative - Front Desk Mornings 5am - 1pm
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At a glance
Job overview
Planet Fitness is hiring a Customer Service Representative - Front Desk Mornings 5am - 1pm. The Opening Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role involves handling front desk activities, responding to member inquiries, and assisting with club cleanliness.
Key focus areas include Arrive each morning to open the club promptly at 5am, Greet members, prospective members and guests, providing exceptional customer service, and Handle all front desk related activities.
Successful candidates bring High School Diploma Or GED Equivalent and Must Be 18+. Important skills include Punctuality and Reliability. Preferred (not required): Customer Service, Basic Computer Proficiency, Passion For Fitness And Health, and Upbeat And Positive Attitude.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary
The Opening Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
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Arrive each morning to open the club promptly at 5am.
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Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
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Handle all front desk related activities including:
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate needed updates to member’s accounts.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
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Customer service background preferred.
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Basic computer proficiency.
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A passion for fitness and health.
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Upbeat and positive attitude!
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Punctuality and reliability is a must.
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Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
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Strong listener with the ability to empathize and problem solve.
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Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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High School diploma/GED equivalent required.
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Must be 18 years of age or older.
Physical Demands
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Continual standing and walking during shift.
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Continual talking in person or on the phone during shift.
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Must be able to occasionally lift up to 50 lbs.
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Will occasionally encounter toxic chemicals during shift.
Other
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Employee Recognition Program
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Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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