St. Bernard's Medical Center logo

PATIENT SERVICE REP - OBGYN

St. Bernard's Medical Center

Jonesboro, ARJobSeen 3w ago

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At a glance

Compensation
No compensation found
Location
Jonesboro, AR
Work Authorization
Not specified

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Job overview

St. Bernard's Medical Center is hiring a PATIENT SERVICE REP - OBGYN. The Patient Service Representative greets patients, collects accurate insurance information, answers phone and billing inquiries, processes records requests, handles confidential data, makes routine decisions, and maintains a professional image while supporting clinic operations.

Key focus areas include Greet patients and arrange efficient registration, Collect accurate patient and insurance information, and Answer telephone calls and billing questions.

Important skills include Customer Service, Receptionist Experience, Office Equipment Operation, Computer Screen Use, Hand‑Eye Coordination, and Finger Dexterity.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceReceptionist ExperienceOffice Equipment OperationComputer Screen UseHand‑Eye CoordinationFinger DexterityIndependent WorkGood JudgmentProfessional ImageDiplomacyAttention to Detail

Qualifications

High School Diploma or GEDOne Year Customer Service ExperienceSix Months Receptionist Experience in Health Care SettingVision Corrected to 20/20Normal HearingAbility to Lift Up to 50 PoundsAbility to Stand and Walk for Extended PeriodsAbility to Sit for 7‑8 Hours Per Day

Full job description

  • JOB REQUIREMENTS

  • Education

  • High school diploma or GED

  • Experience

  • Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment. Ability to work independently of others and exercise good judgment.

  • Physical

  • Normal office environment. Close eye work, vision must be corrected to 20/20. Hearing of normal & soft tones. Sitting for 7-8 hours/day. Required to stand, walk, use fingers to handle, or feel objects, tools, controls. Requires hand-eye coordination and finger dexterity. Reach with hands and arms. Lifting and carrying up to 50 pounds. May be exposed to airborne particles. Must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.

  • JOB SUMMARY

  • Greet patients and arranges for the efficient and orderly registration of patients. Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures. Answers telephone, answers billing questions from patients. Processes medical records request, information requests and general patient account functions. Works with and has access to confidential patient information. Position requires making frequent decisions or actions following general procedures often without clearly defined precedents. Position requires a high degree of mental alertness and close visual attention to details. Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel. Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers. This position has high contact with patients, employees and physicians. Attendance is an essential function of this job.

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