Senior Service Designer

Overview

As a Service D esigner , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.

Contributions

• Participatein all aspects of discovery tounderstand:client missionandgoals;stakeholders,usersand their ecosystems; current state journeys; user segments; program and project objectives

• Conduct workshops and interviews toframe pain pointsandopportunities; define problem statements andvalidatehypothesis

• Synthesize researchanddatato communicate insightsand make recommendationsthat will shapemission/program strategy,serviceand workflowinnovations, anda compellingfutureexperience vision

• Createjourney maps, service blueprints,vision road maps,personas,ecosystemand experience mapsthat articulateneeds, gaps, andactionable recommendations for organizational andprocess improvements

• Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment

• Understand and embrace the specifications and constraints of a given technology, platform and/or operational environmentand understand how research should be integrated into technological considerations

• Ensureall deliverables across a variety of projectsare produced at the highest quality

Qualifications

• Ability to obtain a U.S. government Public Trust SecurityClearance

• 6+ years of experience in human centered design, service design,and/orcustomer experiencedesign

• Current portfoliodemonstratingideology, methods, tools, skills, and craft

• Thorough knowledge anddemonstratedexperience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints

• Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems

• Experienceworking on a scrum team within the Agile delivery frameworkand experience integrating research and design into technical sprints including writingstories and story pointing

• Proficiencyin tools like Adobe Creative Suite, Mural, andLucidchart

• Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome

• Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers

• A natural curiosity for solving problems coupled with strong analytical skills

• A collaborative nature with excellent written communication and presentation skills

• Experience working in a project-based environment

• Degree or equivalent experience in HCD, and/orservicedesign

Bonus Points

• Previouswork experience in or with the federal government

• Previouswork experience as a consultant

About steampunk

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Steampunk is a  Change Agent  in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian,Healthand DoD sectors.  Through our  Design Intelligence™ process , we are fundamentally changing the expectations ourFederalclients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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Job Location US-VA-McLean

Posted Date (11/1/2026 10:36 AM)

Job ID 7906

Clearance Requirement Public Trust