IRD Attendant- Thursday- Sunday
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At a glance
Job overview
Sage Hospitality Group is hiring an IRD Attendant- Thursday- Sunday. The IRD Attendant is responsible for the set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites. This role ensures quality service, guest satisfaction, and adherence to company standards, contributing to profit maximization. The attendant will also conduct floor sweeps and service VIP amenities.
Key focus areas include Set-up and deliver all food and beverage orders according to guidelines., Conduct floor sweeps and retrieve all food and beverage trays., and Set-up and deliver all VIP amenities..
Successful candidates bring High School Education Or Equivalent, 3 Months Or Longer In Similar Position, and Vision Ability To Clearly See Detailed Guest Checks. Important skills include Customer Service Principles, Food Server Function, Restaurant Operations, Kitchen Operations, Standard Cash-Handling Procedures, and Oral English.
Skills & qualifications
Skills
Qualifications
Full job description
Why us?
Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product — be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends.
Job Overview
Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.
Responsibilities
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Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
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Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
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Set-up and deliver all VIP amenities.
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Service all hospitality suites in accordance with BEO and established policy and procedures.
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Complete all shift sidework as outlined in the hotel's operating policies and procedures.
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Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
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Report all communications to immediate shift supervisor.
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Perform all cash handling responsibilities in accordance with company policies and procedures.
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Previous experience in similar position of 3 months or longer.
Knowledge/Skills
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Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
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Must know standard cash-handling procedures.
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Must be fluent in oral and written English.
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Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
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Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
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Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
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Continuous standing -during preparation, during service hours or during expediting.
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Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
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Must have excellent vision to see that product is prepared appropriately.
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Must have moderate comprehension and literacy to read use records and all special requests.
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Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
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Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
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Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Environment
Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
Salary
USD $18.47 - USD $18.47 /Hr.
ID: 2026-32772
Position Type: Regular Part-Time
Property : The Lodge at Sonoma
Outlet: Hotel
Category: Restaurant Operations
Min: USD $18.47/Hr.
Max: USD $18.47/Hr.
Tipped Position: Yes
Address : 1325 Broadway
City : Sonoma
State : California
EOE Protected Veterans/Disability
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