Patient Support Specialist I

Buffalo, NY, US

Salary Range: $17.00 To $19.00 Hourly

Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-Time: 2550 Main Street, Buffalo

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities

• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment

• Maintain a neat, organized workspace consistently

• May require travel between sites to provide coverage for other support staff

• Greeting and checking clients in upon arrival for their appointment

• Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing

• Answering and directing calls to the appropriate person

• Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews

• Collection, reconciliation and posting of all client payments

• Sends/receives incoming and outgoing mail and faxes

• Responding to high volume of email requests in timely manner

• Attend meetings onsite and offsite as assigned

• Other duties as assigned

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system

• Excellent customer service skills with clients and colleagues

• Excellent computer skills and use of office machines

• Strong communication skills, both verbal and written

• Meticulous attention to detail; excellent time management and organizational skills

• Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable

• Flexible availability and willing to work nights and weekends.

• Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION: $17.00/hr - $19.00/hr