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Customer Service Rep Flexible Packaging

ProAmpac Holdings, Inc.

Griffin, GA · HybridFull-timePosted 3mo agoSeen in employer's feed 5 days ago

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At a glance

Compensation
No compensation found
Location
Griffin, GAHybrid
Schedule
Full-time
Work Authorization
Not specified

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Job overview

ProAmpac Holdings, Inc. is hiring a Customer Service Rep Flexible Packaging. The Customer Service Representative acts as the primary point of contact for customers, sales, and internal teams in California and Georgia. This role manages orders from entry through shipment with high accuracy and urgency, monitors inventory and order status, and partners with production, quality, and logistics teams to ensure on-time fulfillment. The representative also resolves customer concerns, maintains accurate documentation, and supports continuous improvement initiatives.

Key focus areas include Act as the primary point of contact for customers, sales, and internal teams, Manage orders from entry through shipment with accuracy and urgency, and Monitor inventory, order status, and shipments to ensure customer satisfaction.

Successful candidates bring High School Diploma Or GED, 2-5 Years Customer Service Experience, and Ability To Stand Extended Periods. Important skills include Communication, Relationship Building, Detail Oriented, Organizational Skills, Microsoft Office, and Microsoft Word. Preferred (not required): Flexible Packaging, Supply Chain Operations, ERP System, and M3.

Skills & qualifications

RequiredNice to have

Skills

CommunicationRelationship BuildingDetail OrientedOrganizational SkillsMicrosoft OfficeMicrosoft WordExcelOrder Management SystemsFast Paced EnvironmentDeadline Driven EnvironmentFlexible PackagingSupply Chain OperationsERP SystemM3AXCollaborativeCross Functional Interaction

Qualifications

High School Diploma or GED2-5 Years Customer Service ExperienceCustomer Service Experience in Manufacturing or PackagingCustomer Service Experience in Plastic FilmCustomer Service Experience in ExtrusionAbility to Stand for Extended PeriodsLift Up to 25 LbsFrequent BendingFrequent ReachingMovement About the OfficeMovement for Site VisitsAbility to Walk in a Manufacturing Plant

Full job description

Description

In this role you will:

  • Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations

  • Manage orders from entry through shipment with a high level of accuracy and urgency

  • Monitor inventory, order status, and shipments to ensure customer satisfaction

  • Partner with production, quality, and logistics teams to ensure on-time fulfillment

  • Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions

  • Maintain accurate order, pricing, and shipment documentation

  • Support continuous improvement initiatives and cross-functional collaboration

  • Use customer systems and portals to manage real-time updates and reporting

Required:

  • High school diploma or GED

  • 2–5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion

  • Strong communication and relationship-building skills

  • Detail-oriented with excellent organizational skills

  • Proficiency in Microsoft Office, word/excel and order management systems

  • Ability to thrive in a fast-paced, deadline-driven environment

Preferred:

  • Experience inflexible packaging or supply chain operations

  • ERP system experience (M3 and AX a plus)

  • Office-based role within a dynamic manufacturing setting

  • Collaborative and fast-paced with cross-functional interaction

  • Occasional overtime required to support business needs

  • Exposure to plant environment (noise, temperature variation)

Physical Requirements

  • Ability to stand for extended periods of time

  • Lift up to 25 lbs. as needed to handle records and samples

  • Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants

  • Ability to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive

  • If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Sales Full-Time

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