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Patient Experience Rep

Piedmont Healthcare

Fayetteville, GAFull-timePosted todayStill listed today

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At a glance

Compensation
No compensation found
Location
Fayetteville, GA
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Patient Experience Rep serves as a liaison between Piedmont Fayette Hospital, patients, and their relatives. The role communicates patient problems, questions, complaints, and concerns to appropriate staff, and provides patients and families with a channel for information, general assistance, complaint resolution, and referrals to appropriate resources.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceHealthcare Customer ServiceComplex Customer Service Situations

Qualifications

High School Diploma or GEDAssociate's Degree in Social and Behavioral Science or Public Relations1 Year Customer Service Experience

Full job description

Overview Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Responsibilities Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Qualifications

Education

  • H.S. Diploma or General Education Degree (GED) Required

  • Associate’s Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred

Work Experience

  • 1 year of experience in customer service, preferably in a healthcare environment Required

  • Experience working with complex customer service situations Preferred

Licenses and Certifications

  • None Required

Business Unit : Company Name Piedmont Fayette Hospital

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