Field Service Technician - Cincinnati, OH

Field Service Technician

Pay: $26 – $32 per hour

Bonus: Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results Location: Greater Cincinnati, OH Schedule: Monday–Friday, 7:00 AM – 4:00 PM (with overtime opportunities)

About Raymond Storage Concepts

Raymond Storage Concepts (RSC) is a leading provider of customized material handling solutions, focused on warehouse and fleet optimization. Headquartered in Cincinnati, we support customers through a network of regional locations, including Columbus and Louisville.

As an authorized sales and service center for The Raymond Corporation, we provide industry-leading equipment, service, and support to businesses across the region.

Position Overview

Are you a hands-on problem solver who enjoys diagnosing and fixing equipment? Whether your background is in automotive, heavy equipment, aviation, or another technical trade, your skills are highly valued here.

As a Field Service Technician, you’ll be part of a local service team made up of fellow technicians and a Team Leader who support each other daily. While you’ll travel to customer sites and work independently on service calls, you’ll never be on your own—you’ll have a team behind you to collaborate with, share knowledge, and help solve problems.

This role is ideal for someone who enjoys a mix of independent field work and being part of a tight-knit, team-oriented environment.

What You’ll Do

Diagnose and repair mechanical, electrical, and hydraulic issues on lift trucks *

Travel to customer sites within your assigned territory *

Perform preventive and scheduled maintenance *

Accurately document all service work performed *

Test equipment to ensure safe and proper operation *

Collaborate with your Team Leader and fellow technicians to solve complex issues *

Communicate with dispatch, parts, and sales teams to meet customer needs *

Plan and manage daily service calls efficiently *

Maintain a clean, organized service van and manage tools and parts inventory *

Provide professional, customer-focused service at all times *

Safely operate a company-provided service vehicle

What We’re Looking For

High school diploma or equivalent *

1–3 years of relevant mechanical or technical experience preferred *

Strong mechanical aptitude *

Basic knowledge of mechanical, electrical, and hydraulic systems *

Ability to read and interpret diagrams and schematics *

Strong customer service and communication skills *

Valid driver’s license with a clean driving record

What We Offer

Competitive hourly pay with overtime opportunities *

3 weeks of paid time off (120 hours) starting your first year *

8 paid holidays each year *

Medical, dental, and vision insurance with multiple plan options *

Company-paid basic life insurance and short-term disability *

401(k) with company match *

Health Savings Account (HSA) with annual company contributions *

Flexible Spending Accounts (medical and dependent care) *

Paid parental and maternity leave *

Employee Assistance Program and supplemental benefits options *

Referral bonus program *

Employee discount program *

Paid technical training and career development opportunities

Technician-Specific Perks

Company-provided service vehicle (fuel, maintenance, and insurance included) *

Company-provided uniforms *

Annual $200 boot allowance *

Hand tool insurance at replacement cost *

Tool loan program up to $1,000 after 90 days

• Eligibility to participate in the Technician Bonus Program after 6 months of employment, providing additional earning opportunities based on performance and team results