Field Service Technician
Southwest Material Handling Inc
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At a glance
Job overview
Southwest Material Handling Inc is hiring a Field Service Technician. The Field Service Technician provides exceptional customer service while performing mechanical repairs and servicing equipment at customer sites, representing company values and ensuring equipment meets Southwest ToyotaLift standards.
Key focus areas include Communicate professionally with customers and build strong relationships, Troubleshoot mechanical issues and write clear job recommendations, and Determine parts that need replacement or repair.
Important skills include Customer Service, Troubleshoot Mechanical Issues, Write Job Recommendations, Write Job Descriptions, Parts Knowledge, and Repair Gasoline Forklifts.
Skills & qualifications
Skills
Qualifications
Full job description
SUMMARY
The Field Technician is responsible for demonstrating exceptional customer service while conducting mechanical repairs and/or service to internal and external customers equipment. The position is primarily responsible for traveling to customer sites, representing the companys values and ensuring that their equipment is serviced to the standards of Southwest ToyotaLift
Responsibilities:
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities.
Duties and responsibilities are subject to change based on business needs and at managements discretion.
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Ability to professionally communicate with customers both in-house and in the field; and build strong relationships
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Capability to trouble shoot mechanical issues and write clear job recommendations and descriptions
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Demonstrate knowledge of parts and the ability to determine if parts are needing to be replaced or repaired
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Repair gasoline, LPG, electric or diesel-powered forklifts
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Make repairs as needed including replacing worn or broken parts, adjusting brakes, tightening body bolts, aligning wheels, etc.
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Lubricate vehicle and perform other duties in connection with maintenance and operation of lift truck as required
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Perform manual labor such as heavy lifting and operation of power equipment
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Communicate effectively with supervisors and escalate issues as needed
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Complete paperwork, as needed, to open work orders / close work orders accurately and in a timely manner to ensure appropriate processing and billing
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Keep van clean. Report any vehicle problems to your supervisor.
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Practice safe work habits
Qualifications
Qualifications
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High school graduate
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Three to five years forklift/material handling technician experience
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Excellent driving record (as shown on current DMV report)
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Ability to drive company vehicle to customer sites.
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Ability to communicate clearly verbally and written
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Customer service attitude and aptitude
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Expected to attend technical classes when offered by management
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Appearance must be neat and professional
Physical Requirements
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Must be physically able to repetitively stoop, bend, push, pull, squat, climb, and kneel on a regular basis
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Must be able to physically operate power machinery, use hand tools, use air compressor tools, band saw and department grinder, steam cleaner and parts washer machines,
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Must be able to physically lift 50 pounds unaided
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Must be physically able to operate / drive a company
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