IT Help Desk

Ampcus, Inc

Louisville, KYFull-time$7.25/hrSeen 3mo agoSeen in employer's feed today

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At a glance

Compensation

$7.25/hr

Location

Louisville, KY

Schedule

Full-time

Work Authorization

Not specified

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Job overview

Ampcus, Inc is hiring an IT Help Desk. Ampcus Inc. is seeking a highly motivated candidate for an IT Help Desk position in Louisville, KY. This role provides first-level support and troubleshooting for CLIENT managers and team members, covering hardware, software, reporting, HR technologies, payment systems, networking, and operational issues. The position requires working in a fast-paced environment to meet service targets and providing stellar customer service.

Key focus areas include Analyze and resolve hardware, software and operational issues within service level agreements, Maintain a basic understanding of CLIENT operational procedures, and Log all incidents into an Incident Management System with clear, concise language.

Successful candidates bring High School Diploma/GED. Important skills include Troubleshooting, Incident Management System, and Customer Service. Preferred (not required): Organizational Skills, Oral Communication, Communication, and Problem Solving.

Skills & qualifications

RequiredNice to have

Skills

TroubleshootingIncident Management SystemCustomer ServiceOrganizational SkillsOral CommunicationCommunicationProblem SolvingComputer ConceptsPC FundamentalsOperating SystemsSpanish FluencyRestaurant Operations

Qualifications

High School Diploma/G.E.D.Some CollegeType 40 Words Per Minute1 Year Help Desk/Call Center Experience

Full job description

Experience Required

1 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: IT Help Desk.

Location: Louisville, KY.

Overview:

The position is responsible for providing first level support and troubleshooting for every CLIENT manager and team member that calls or chats with the CLIENT Restaurant Service Desk.

Our support includes but is not limited to in restaurant hardware and software, reporting, HR technologies, customer payment systems, networking, and operational (how-to) issues that CLIENT teams face on a daily basis.

Job Responsibilities:

Analyze and resolve hardware, software and operational issues within our service level agreements.

Maintain a basic understanding of CLIENT operational procedures.

Log all incidents into an Incident Management System with clear, concise language.

Work in an efficient/fast-paced environment to meet or exceed team and individual service targets.

Achieve an on target or above rating on quality, service, and productivity metrics.

Follow proper escalation path when necessary to resolve issues.

Work a flexible schedule that may include days, night, weekends, to meet support and staffing needs.

Provide stellar customer service to our customers, treating every call with respect and positive energy.

Collaborate with other Service Desk analysts to troubleshoot and resolve complex issues.

Participate in all individual and group training initiatives.

Knowledge and Skills Required:

Some college preferred.

Good organizational, oral/written communication, and problem solving skills.

Good understanding of computer concepts (PC Fundamentals/Operating Systems).

Ability to type 40 words per minute.

Minimum of 1 of year previous help desk/call center experience is desired.

Spanish fluency is desired.

Basic understanding of restaurant operations is desired.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to r ace, color, r eligion, s ex, s exual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.