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Field Service Analyst

SHINE Systems & Technologies

Portsmouth, VAJobPosted 4mo agoSeen in employer's feed 3 days ago

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At a glance

Compensation
No compensation found
Location
Portsmouth, VA
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Security clearance

Job overview

SHINE Systems & Technologies is hiring a Field Service Analyst. SHINE Systems is seeking experienced operations and intelligence professionals to join their team as a Field Service Analyst. This role involves strengthening user relationships, troubleshooting technical issues, developing new use cases, and collaborating with analysts to solve complex problems. The analyst will also provide feedback for software enhancements and promote collaboration across a global enterprise.

Key focus areas include Troubleshoot technical issues, Develop new use cases, and Work alongside analysts to solve unique and complex problems.

Successful candidates bring TS Clearance Required, Hands-On Experience With Gotham, and Training Experience Classroom Or Deskside. Important skills include Gotham, Troubleshooting Technical Issues, DoD Missions, Intelligence Missions, and Law Enforcement Missions. Preferred (not required): Training, Gaia, Foundry, and Communication.

Skills & qualifications

RequiredNice to have

Skills

GothamTrainingTroubleshooting Technical IssuesDoD MissionsIntelligence MissionsLaw Enforcement MissionsGaiaFoundryCommunicationPythonJavaHTML

Qualifications

TS ClearanceSCI EligibleReal World Intelligence Support ExperienceReal World Operations Support ExperienceTravel Independently CONUS and OCONUS

Full job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.Job Requirements:

  • Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.

  • Training experience (Classroom or Deskside)

  • Proficiency in troubleshooting technical issues

  • Strong understanding of DoD, Intelligence, or Law Enforcement missions

  • TS clearance is REQUIRED, SCI eligible

Desired Qualifications:

  • Real world experience supporting intelligence or operations

  • Familiarity with Gaia or Foundry

  • Experience training other intelligence or operations software

  • Excellent communication skills

  • Travel independently, both CONUS and OCONUS, as required

  • Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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