Club Manager
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At a glance
Job overview
Planet Fitness is hiring a Club Manager. The Club Manager is responsible for overseeing gym operations to ensure a positive member experience and a financially successful club. This role involves recruiting, training, and supervising team members, as well as managing member service and front desk tasks. The manager will also maintain a positive club image, coach performance, and ensure adherence to company policies and procedures.
Key focus areas include Recruit, hire, train, schedule and supervise team members, Oversee member service to ensure a great customer experience, and Be highly involved in all front desk related tasks.
Successful candidates bring At Least 1 Year Of Equivalent Managerial Experience, Honesty And Good Work Ethic, and Strong Customer Service Skills. Important skills include Customer Service, Listening, Problem Solving, Diplomacy, Communication, and Honesty.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Benefits:
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Health insurance
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Opportunity for advancement
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Vision insurance
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Dental insurance
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Employee discounts
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Flexible schedule
Job Title: Club Manager
Reports to: District Manager
Status: Full Time/Supervisor/Exempt/Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
- Recruit, hire, train, schedule and supervise team members. · Member service oversight making sure all team members are providing a great customer service experience at all times. · High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. · Provide support for team members and club members. · Create and maintain a positive image for the club. · Coaching and counseling performance to help achieve company standards. · Ensure prompt opening/closing of gym. · Ensure staff are aware and trained on all current marketing promotions. · Finish manager portion of onboarding, in Paycom, for all new hires. · Ensure the club is open and staffed during all hours of business. · Ensuring self and team members are implementing and adhering to all company policies and procedures. · Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
- Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. · Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
- Honesty and good work ethic · At least 1 year of equivalent managerial experience · Strong customer service skills · Strong communication, organizational and leadership skills · Basic computer proficiency
Physical Demands
- Standing and walking at least 75% of the shift · Talking in person or on the phone at least 75% of the shift · Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
- Dollars for Scholars Program · Employee Appreciation Program · Free Membership for self and one family member or friend · Team Member Support Team · Health, Dental and Vision Insurance · Critical Illness Insurance · Short Term Disability Insurance · Accident Insurance · Voluntary Life Insurance · Pet Insurance · HSA · Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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