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Commercial Operations Support Supervisor

Batteries Plus Bulbs

Hartland, WIFull-timeNo compensation foundPosted 2mo agoSeen in employer's feed 5 days ago
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At a glance

Compensation
No compensation found
Location
Hartland, WI
Schedule
Full-time
Work Authorization
Not specified

Requirements

Credentials this posting asks for.

Associate's degree

Job overview

Batteries Plus Bulbs is hiring a Commercial Operations Support Supervisor. Batteries Plus seeks a Commercial Operations Support Supervisor to lead day‑to‑day activities of the Commercial Sales Coordinator and National Accounts Coordinator teams, overseeing order management, reporting, and account implementation while coaching, training, and driving process improvements to enhance efficiency and service quality.

Key focus areas include Oversee daily order management processes ensuring accuracy, efficiency, and compliance, Manage escalated customer issues and coordinate resolutions across internal teams, and Support account implementation and ongoing customer relationship management.

Successful candidates bring Associate's Degree In Business Or Related Field, 4+ Years Sales Operations Experience, and 4+ Years Order Management Experience. Important skills include Order Management, Reporting, Account Implementation, Coaching, Training, and Process Improvement.

Skills & qualifications

RequiredNice to have

Skills

Order ManagementReportingAccount ImplementationCoachingTrainingProcess ImprovementDriving EfficiencyProblem-SolvingTroubleshootingMicrosoft OfficeGoogle SuiteHighly OrganizedAttention to DetailAccuracyManage Multiple PrioritiesMeet DeadlinesData EntryAlpha-Numeric SystemsLeadershipCustomer Service ExpertiseCRMStandard Operating Procedures DevelopmentWorking With Alpha-Numeric Systems

Qualifications

Associate's Degree in Business or Related Field4+ Years of Experience in Sales Operations, Order Management, or Customer Service2+ Years of Supervisory or Team Lead ExperienceExperience Within a Commercial or B2B Environment

Benefits

Medical Insurance
Dental Insurance
Paid Time Off
401(k) Match
Tuition Assistance

Full job description

1325 Walnut Ridge Drive, Hartland, WI 53029, USA | National Accounts Support - 9321 | Associates in this role are paid biweekly. | Full Time

| Full-benefits package including medical/dental insurance options, PTO, 401(K), pet insurance, tuition reimbursement program, employee discounts, and more.

Batteries Plus is looking for a Commercial Operations Support Supervisor to lead the day-to-day operations of our Commercial Sales Coordinator and National Accounts Coordinator teams. In this role, you'll oversee order management, reporting, and account implementation while supporting your team through coaching, training, and continuous process improvement. If you enjoy driving efficiency and helping others succeed, this is your opportunity to make a direct impact on our growing Commercial Sales organization.

What You'll Do

  • Oversee daily order management processes, ensuring accuracy, efficiency, and compliance with company standards.

  • Manage escalated customer issues and coordinate resolutions across internal teams.

  • Support account implementation and ongoing customer relationship management.

  • Develop and maintain standard operating procedures to drive consistency and service quality.

  • Partner with Accounting, Sales, and Product teams to ensure seamless operations and timely issue resolution.

  • Provide coaching, mentorship, and performance feedback to team members.

  • Lead onboarding and training efforts to support team growth and development.

What We're Looking For

  • Associate's degree in Business or a related field is required.

  • 4+ years of experience in sales operations, order management, or customer service. Experience within a commercial or B2B environment is a plus.

  • 2+ years of supervisory or team lead experience.

  • Strong problem-solving and troubleshooting skills.

  • Proficient in Microsoft Office, Google Suite, or similar software platforms.

  • Highly organized with strong attention to detail and a commitment to accuracy.

  • Ability to manage multiple priorities and meet deadlines with a sense of urgency.

  • Strong data entry skills and comfort working with alpha-numeric systems.

Why Batteries Plus

Join a company that powers people's lives every day. Be part of a collaborative, fast-paced, and energizing team environment with competitive pay, comprehensive benefits, and opportunities for growth.

Apply Today

Bring your leadership and customer service expertise to Batteries Plus, and help us keep the current flowing-one order, one solution, and one satisfied customer at a time.

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit-based factors, and any other protections afforded under state or local laws.

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