Warehouse Services Coordinator Lead

Primary Roles & Responsibilities

• Provides work direction and training for Warehouse Coordinators including receiving process, use of the multiple ERP systems, product knowledge and quality standards.

• Escalation point of contact for all warehouse services activities.

• Resolve complex customer, inventory, ERP issues

• Monitor and submit RTP’s for warehouse materials

• Create and Manage pick plans for accurate and timely order completion. Responsible to evaluate inventory variances including verifying bin locations and communicating corrective action plans with supervisor.

• Schedule all pick-ups for outbound freight. Ensure each order is processed, packed, and shipped to the proper shipping location based on the sales order by the end of each day.

• Provide freight quotes to sales, purchasing, production and management to assist in sales order processing. Complete other orders requesting freight quotes from outside vendors.

• Pick product from the warehouse based on a pick plan for sales orders.

• Receive and verify all incoming inventory to "FG" stock in a timely manner to minimize receiving or transfer errors. Move physical inventory to the proper put-away bin locations on a daily basis utilizing hand held scanner device

• Quality scan all products based on sales order into the warranty database for accurate fulfillment of the sales order as well as timely completion of each order.

• Prepare shipments by packing cartons or pallets for shipment and process through the UPS or FedEx shipping systems.

• Perform cycle counts on a daily, weekly basis to ensure inventory level accuracy and physical inventory yearly.

• Interacts with customer contacts, business partners, and internal staff to resolve Sales Order issues to meet shipment dates.

• Respond to all material requests including: MAC, Install, Service, and Technician.

• Process all related reports including Fixed Bin Replenishment, MAC/Service Errors, Open PO, Reservation Errors and others as needed and directed.

• Updated all work performed in our service ticketing system.

• Provide excellent customer service to our internal and external customers.

• Verify physical inventory for purchase orders or RMAs (returns) and communicate discrepancies to customer service or purchasing agent.

• May also conduct product, ERP, and safety training for our operations team members. Oversee facility maintenance, coordinating with third party maintenance providers and working with our landlord. Ensure proper maintenance of our EPA certificate, waste generating license and green recycling program.

Knowledge, Skills, Abilities

• Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Takes personal ownership in organization’s success.

• Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.

• Strong computer skills and related applications (Excel, Peoplesoft, SL Dynamics, SAP, UPS and FedEx freight application experience a plus)

• Excellent interpersonal and communication skills

• Ability to work under pressure to meet deadlines

• Ability to multi-task

• Ability to work in a fast paced environment

• Able to multi-task and resolve difficult situations

• Good logistic skills.

• Familiarity with shipping practices and procedures

• I/P, telephony or computer product knowledge desired

• Certification on forklift equipment.

• Strong customer service skills

• Knowledge of EPA, OSHA and safety regulations

• Strong analytical and decision making skills

• Strong leadership skills

Education/Experience Requirements

• High School Diploma, or equivalent

• 7-10 years of Warehouse experience

• 7-10 years of inventory knowledge

• 7-10 years customer service

• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP.

• Safety training and certificates may be required

• EPA/Hazmat Training may be required

Supervisory Responsibility

No direct reports, acts as a Team Lead

#LI-AG1

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.