Front Office Manager--Physical Therapy

Front Office Manager

Hybrid/Full-time

Join Our Mission at Genesis Orthopedics & Sports Medicine!

At Genesis Orthopedics & Sports Medicine, we believe high-quality orthopedic care should be accessible to all—not just those who can afford it. After 17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, through hundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation for exceptional care while making our services more ethical and affordable.

Key Responsibilities

• Operations & Oversight

• Daily Oversight of administrative operations of 6 outpatient physical therapy clinics

• Review and validate all contractual adjustments and ensure accuracy in claim posting and payer compliance.

• Download and allocate new accounts to analysts from multiple EPIC workqueues based on payer, aging, and priority.

• Audit processed claims for accuracy, completeness, and timeliness before submission or follow-up.

• Perform quality checks and ensure analysts follow correct claim handling procedures.

• Conduct daily and weekly performance reviews, tracking productivity and accuracy metrics.

• Team Management

• Lead and support a team of support staff, providing guidance, performance feedback, and escalation support.

• Review and summarize EOD (End of Day) and EOW (End of Week) reports to evaluate team output and resolve discrepancies.

• Manage task assignments, track turnaround times, and balance workloads across analysts.

• Provide training and corrective coaching when errors or trends are identified.

• Claims & Denial Management

• Oversee denial trending and root cause analysis for all orthopedic-related claims.

• Identify and escalate systemic issues such as incorrect coding, missing documentation, or payer configuration errors.

• Work closely with billing, coding, and authorization teams to resolve high-value or high-impact claims.

• Ensure claims are submitted, followed up, and appealed in accordance with payer guidelines and timely filing limits.

• Analytics & Reporting

• Prepare and distribute daily, weekly, and monthly reports on claim status, denial trends, and AR performance.

• Monitor KPIs such as denial rate, claim turnaround time, and first-pass resolution rate.

• Track performance metrics for the entire team and provide data-driven recommendations for improvement.

• Compliance & Continuous Improvement

• Ensure all claim activities comply with HIPAA, payer rules, and internal SOPs.

• Stay current with orthopedic coding changes, payer updates, and EPIC workflows.

• Recommend and implement process improvements to enhance claim accuracy and reduce rework.

• Participate in audits and provide supporting claim documentation when required.

Requirements

Qualifications

• 3–5 years of experience in medical claims management or billing, with a strong focus on orthopedic claims.

• Proven experience managing or leading a claims or AR team in a healthcare setting.

• Hands-on experience with EPIC system is required.

• Excellent understanding of CPT/HCPCS codes, modifiers, EOBs, ERAs, CARC/RARC codes, and payer-specific denial handling.

• Advanced Excel skills (pivot tables, lookups, trend tracking).

• Exceptional attention to detail and strong problem-solving abilities.

• Excellent communication skills and ability to work cross-functionally with billing, coding, and management teams.

Benefits

Why Choose Genesis?

Supportive Team – Be part of a compassionate and professional healthcare team that values collaboration.

Competitive Compensation – Enjoy a strong base salary with opportunities for performance-based bonuses.

Meaningful Impact – Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone.

Apply today and be part of something truly transformative at Genesis Orthopedics & Sports Medicine.