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Junior Operations Associate

Co–Star

New York, NYFull-time$65–83K/yrPosted 3w agoStill listed 2w ago

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At a glance

Compensation
$65–83K/yr
Location
New York, NY
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Co–Star is hiring a Junior Operations Associate. Co–Star seeks a Junior Operations Associate to support its users and maintain the SoHo office. The associate will manage Zendesk customer support, improve automated responses, identify recurring issues, and relay insights to product teams. They will also coordinate events, handle vendor relationships, keep the office organized, and proactively address tasks before they arise, ensuring smooth daily operations.

Key focus areas include Manage customer support through Zendesk, assisting users with accounts, purchases, natal charts, and more., Improve macros and automated responses to increase support efficiency while maintaining a personal touch., and Identify recurring issues, escalate edge cases, and share patterns with the product team..

Important skills include Customer Support, Zendesk, Problem Solving, Data Analysis, Office Management, and AI Tools.

Skills & qualifications

RequiredNice to have

Skills

Customer SupportZendeskProblem SolvingData AnalysisOffice ManagementAI ToolsClaude CodeMacrosAutomated ResponsesIssue IdentificationEscalationPattern SharingOffice OperationsVendor CoordinationOffice Equipment ManagementLunch OrderingClear WritingObservantOrganizedFollow‑ThroughJudgment

Qualifications

Experience in Customer SupportExperience in HospitalityExperience in EventsExperience in RetailExperience in Office OperationsBased in New York City

Full job description

Co–Star is looking for a Junior Operations Associate to take care of our users and our SoHo office.

You’ll be the person behind the scenes making sure things work as they should. You’ll answer questions from the millions of people who use Co–Star, identify problems before they become patterns, and help translate what we hear from users back to the team. You’ll also keep our office stocked, organized, and running beautifully, and help bring Co–Star events to life.

This is a junior role for someone with good taste, excellent instincts, and a habit of noticing what needs to happen before anyone asks.

What you’ll do

  • Manage customer support through Zendesk, helping users with accounts, purchases, natal charts, and more.

  • Improve macros and automated responses so support feels efficient without feeling impersonal.

  • Identify recurring issues, escalate edge cases, and share useful patterns with the product team.

  • Use AI tools and Claude Code regularly to automate repetitive work, analyze support data, and make our customer experience workflows more efficient.

  • Support Co–Star events and daily office operations, from coordinating with vendors and creating a welcoming office environment to managing office equipment and ordering daily lunch.

  • Notice what needs to be done, take ownership, and follow it through without waiting to be asked for a wide variety of tasks. You might be a fit if

  • You write clearly, warmly, and like a person.

  • You’re observant, organized, and unusually good at following through: you naturally anticipate what people will need and take care of it.

  • You have strong judgment and know when to solve something yourself and when to escalate it.

  • You already use AI tools in your work and are excited to use Claude Code, even if you don’t consider yourself a programmer.

  • You have experience in customer support, hospitality, events, retail, or office operations. Logistics

  • Full-time in New York City. You’ll work from our SoHo office daily.

  • Compensation: $65,000-83,000, plus benefits.

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