Service Center Representative - Surgery
MIFull-timePosted 2 days agoStill listed 1 day ago
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At a glance
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Job overview
Trinity Health IHA Medical Group seeks a customer-focused Service Center Representative to connect patients with their healthcare team. The representative answers calls, coordinates appointments, supports access to care, and helps patients navigate registration, insurance, portals, referrals, and authorizations. The role emphasizes compassionate, professional service and collaboration with providers and office teams.
Skills & qualifications
Skills
Qualifications
Full job description
Employment Type: Full timeShift:
Description:
Service Center Representative
Be the Connection Between Patients and Care!
Trinity Health IHA Medical Group is seeking a customer-focused Service Center Representative to serve as a key connection between patients and their healthcare team. In this role, you will provide exceptional service by answering patient calls, coordinating appointments, supporting care access, and ensuring every patient interaction is handled with compassion and professionalism.
What You'll Do:
- Serve as the first point of contact for patients by phone.
- Schedule, confirm, and coordinate patient appointments.
- Answer questions, route calls appropriately, and relay messages to clinical staff.
- Verify patient registration and insurance information.
- Assist patients with MyChart and other patient portal support.
- Support referrals, authorizations, and patient outreach activities.
- Maintain accurate documentation and patient records.
- Partner with providers and office teams to create a seamless patient experience.
General Requirements:
- EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
- CREDENTIALS/LICENSURE: None
- MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer service center (medical environment) or other customer service environment.
Why Join Trinity Health IHA Medical Group?
- Day-one benefits for eligible team members with no waiting period.
- Opportunities for professional growth and career advancement.
- Supportive, collaborative team environment.
- Meaningful work helping patients navigate their healthcare journey.
- A mission-driven organization dedicated to serving communities across Southeast Michigan.
About Us At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
How this job compares
Set against the 1,247 open Patient Services jobs on Olive Jobs, counted October 28, 2026.
- Pay
- This postingNot listed
- US median$59–69K/yr130 salary ranges
- US median$20–27/hr664 hourly ranges
- Openings
- Olive Jobs lists 56 open Patient Services jobs in Michigan and 1,247 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Michigan
- Trinity Health (this employer)13 open
- University of Michigan11 open
- Henry Ford Health System7 open
- Experience
- Patient Services postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (723 postings).
- Education
- This posting asks for a high school diploma; 765 of the 1,247 open Patient Services jobs (61%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 28, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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