IT Support Specialist

Regular Full-Time

D-99, Sayre, PA, US

Salary: $23.00 Hourly

Job Title: Jr. IT Resource

Location: Williams Companies,6221 Mile Lane Rd Sayre, PA

Reports to: Chief Technology Officer

Starting rate is $23/hour, increases based on experience

Essential Duties and Responsibilities:

• Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking

• Take action and ownership to solve problems in response to queries and support tickets raised by business users

• Ask questions to determine nature of problem

• Run diagnostic programs to resolve problems

• Walk customer through problem-solving process

• Respond to queries either in person, email, messaging apps or over the phone

• Install, modify, and repair computer hardware and software

• Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users

• Evaluate and propose technology improvements under the direction of IT manager

• Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget

• Write training manuals, document new processes and procedures

• Run diagnostic programs to resolve problems

• Perform other tasks assigned by IT manager

Essential Skills:

• Clear, professional, and friendly telephone/communication skills

• Ability to work well individually, as well as in a TEAM environment.

• Ability to communicate effectively with all TEAM members and clients.

• Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.

• Demonstrates analytical and problem-solving skills

Qualifications and Requirements:

• Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.

• Experience troubleshooting hardware and network problems.

• Understanding of basic networking principles.

• General technology troubleshooting skills.

• Network troubleshooting background or understanding of network technology or telephony

• POS system understanding.

• Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.

• Represent yourself and TEAM Dandy positively and respectfully.

• Standing or walking around premises for extended periods of time.

• Requires frequent bending and reaching.

• Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.