Credit and Collections Specialist

Description We are looking for a detail-oriented Credit and Collections Specialist to support financial operations for a manufacturing company in Muskegon, Michigan. This role focuses on strengthening cash flow, evaluating customer creditworthiness, and maintaining accurate receivables and tax records. The ideal candidate brings strong analytical judgment, a customer-focused approach, and the ability to collaborate across accounting, sales, and service teams.

Responsibilities:

• Oversee customer receivables by monitoring open balances, following up on past-due invoices, and keeping account activity current and accurate.

• Evaluate new and existing customer credit profiles, recommend appropriate terms and limits, and take action on holds when risk warrants further review.

• Research billing concerns, disputed charges, and payment variances to bring accounts into balance and resolve issues promptly.

• Prepare and distribute customer account statements, apply incoming payments, record cash activity, and maintain supporting documentation for credits and rebates.

• Handle sales tax administration by maintaining exemption records, supporting tax filings, monitoring nexus-related requirements, and assisting with Avalara processes.

• Create journal entries and contribute to monthly close tasks by ensuring financial data is recorded completely and on schedule.

• Provide support for reporting, forecasting, audit preparation, and inventory-related accounting activities as needed.

• Work closely with sales and customer service teams to address account questions while preserving strong client relationships and service levels.

• Maintain organized financial records and identify opportunities to improve accuracy, efficiency, and consistency within credit and collections workflows. Requirements • At least 3 years of experience in accounts receivable, collections, credit, or general accounting functions.

• Background working in a manufacturing environment with an understanding of customer account activity in that setting.

• Knowledge of commercial credit evaluation, collections practices, and customer account reconciliation.

• Experience preparing or supporting sales tax reporting, exemption certificate management, and related tax documentation.

• Familiarity with Avalara or similar tax compliance tools used for transactional tax support.

• Proficiency with ERP or accounting systems, with experience in platforms such as Syteline or comparable software preferred.

• Ability to analyze aging reports, investigate discrepancies, and manage multiple priorities with strong attention to detail.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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