National Accounts Senior Director of Account Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Qualified candidates will sit in either Texas or Atlanta, Georgia area due to book of business

The NAT Accounts Senior Director of Account Management leads a team of Account Executives supporting large, complex National Accounts. This leader is responsible for customer retention, profitable growth, client satisfaction, account strategy, and effective execution across an assigned portfolio.

The Senior Director partners with Sales, Client Management, Underwriting, Operations, Network, Clinical, Product, and other enterprise teams to address customer needs, manage business risks, and deliver measurable value. The role requires strong healthcare-industry knowledge, sound business judgment, executive-level communication, and the ability to lead through a complex organization.

In addition to a base salary, this opportunity is eligible for Sales Incentive Compensation + Stock options

What you will do

• Lead, coach, and develop a high-performing team of Account Executives.
• Establish clear priorities, performance expectations, and accountability across the team.
• Oversee customer strategies focused on retention, growth, financial performance, member experience, and client satisfaction.
• Identify customer and portfolio risks early and lead the development of mitigation plans.
• Build trusted relationships with senior customer and consultant leaders.
• Participate in strategic planning sessions, annual reviews, renewal negotiations, finalist meetings, and other executive-level presentations.
• Serve as a senior escalation point for complex customer, operational, financial, and service issues.
• Coordinate cross-functional resources to resolve issues, meet customer commitments, and implement strategic initiatives.
• Partner with Sales and Underwriting to develop competitive and financially responsible renewal and growth strategies.
• Maintain oversight of portfolio performance, customer risks, revenue opportunities, and key deliverables.
• Ensure account teams maintain clear roles across strategy, relationship management, service delivery, and specialized support functions.
• Identify opportunities to improve account-management processes, customer governance, and team effectiveness.
• Promote collaboration, operational discipline, continuous improvement, and consistent use of best practices.
• Support staffing, succession planning, performance management, and professional development.

Required Qualifications

• 10+ years experience in healthcare account management, client management, sales, consulting, healthcare benefits, or a related field.
• Demonstrated success leading and developing experienced Healthcare Account Management/Account Executive professionals.
• Experience supporting large, complex, or strategically important National Account customers.
• Strong understanding of customer strategy, healthcare benefits, financial performance, and service delivery.
• Proven ability to lead cross-functional teams and resolve complex business issues.
• Strong executive presence, presentation skills, and written and verbal communication.
• Ability to manage competing priorities and drive work through completion.
• Current Health & Life license.

Preferred Qualifications

• Healthcare National Accounts or large-employer experience.
• Experience working with benefits consultants and senior customer decision-makers.
• Experience with renewals, requests for proposals, finalist presentations, and customer governance.
• Bachelor’s degree or equivalent professional experience.

Measures of Success Success will be measured through customer retention, profitable growth, client satisfaction, portfolio performance, team development, risk mitigation, and timely delivery of customer commitments.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is:

$105,000.00 - $231,132.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.