Appeals and Grievances Clinical Specialist

Duties and Responsibilities:

• Responsible for case development and resolution of clinical cases, such as: Pre-existing Conditions, Prior Approval, Medical Necessity, Pre-certification, Continued Stay, Reduction, Termination, and Suspension of services. The end to end process requires the Specialist to independently:

• Research issues

• Reference and understand HFs internal health plans policies and procedures to frame decisions

• Interpret regulations

• Resolve cases and make critical decisions

• Update file documentation such as the file notes and case summary

• Manage all duties within regulatory timeframes

• Communicate effectively to hand-off and pick-up work from colleagues

• Work within a framework that measures productivity and quality for each Specialist against expectations

• Prepare cases for Medical Director Review ensuring that all pertinent information (i.e. case summary, contract information, internal and external responses, diagnosis, and CPT codes and descriptions) has been obtained during investigation and is presented as part of the case

• Prepare cases for Maximus Federal Services, Fair Hearing, and External Appeal through all levels of the appeal process

• Additional duties as assigned

Minimum Qualifications:

• RN, LPN, & Dental Hygienist

Preferred Qualifications:

• Bachelors degree

• Experience in clinical practice with experience in appeals & grievances, claims processing, utilization review or utilization management/case management.

• Demonstrated understanding of Utilization Review Guidelines (NYS ART 44 and 49 PHL), InterQual, Milliman or Medicare local coverage guidelines

• Ability to work independently on several computer applications such as Microsoft Word and Excel, as well as corporate email and virtual filing system, (ie. Macess). Experience with care management systems, such as CCMS, TruCare and Hyland.

• Demonstrated ability to manage large caseloads and effectively work in a fast-paced environment

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $83,100 - $118,560

All Other Locations (within approved locations): $73,400 - $108,160

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.