Customer Success Manager

Spott

New York, NYFull-timeSeen 1w agoStill listed 2 days ago

New York, NYFull-timeNo compensation foundSeen 1w agoStill listed 2 days ago

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At a glance

Compensation

No compensation found

Location

New York, NY

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Master's degree

Job overview

Spott, a YC‑backed AI startup, seeks a Customer Success Manager to lead onboarding, provide support via email, chat and calls, gather feedback, and improve internal processes, helping agency clients maximize the platform while growing with a high‑growth team.

Skills & qualifications

RequiredNice to have

Skills

Customer SuccessOnboardingCustomer SupportEmail CommunicationChat CommunicationPhone CallsRecruitment Tech KnowledgeAgency Recruiting ExperienceEnglish CommunicationDutch LanguageFrench Language

Qualifications

Master’s Degree in Engineering, Economics, Communications or Related Field2+ Years Customer Success or Similar SaaS RoleClear Verbal and Written Communication Skills in EnglishDutch/French Languages Are a Plus

Full job description

About Spott Spott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we’re building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily. Why? Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal. What We’re Looking For ✔️ You have a Master’s degree in Engineering, Economics, Communications or a related field ✔️ 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role ✔️ Clear, confident verbal and written communication skills in English (Dutch/French are a plus) ✔️ A growth mindset - eager to learn, experiment, and expand your knowledge. ✔️ Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus What You’ll Do You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership. ✔️ Lead onboarding and implementation for SMB clients, from setup to go-live ✔️ Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly ✔️ Gather customer feedback and work with the product team to improve the product. ✔️Work closely with one of the founders to improve internal processes and operations to ensure efficiency. What We Offer ✔️ Competitive salary and generous stock options ✔️ The chance to grow with us and achieve your career aspirations. ✔️ Great team vibe with regular dinners, sports activities and international offsites Overall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria 🙂

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