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Computer Support Specialists - 03041

Knowledge Builders Inc.

Albany, NYFull-time$24/hrSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation
$24/hr
Location
Albany, NY
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Computer Support Specialist receives calls and correspondence from New York State agencies about complaints, records next steps and outcomes, and conducts safety checks on reported allegations of abuse. The role involves navigating NIMRS, Concerts, MHPD, and Verizon Virtual Contact Center; maintaining complaint records; monitoring response quality and timeliness; and assisting staff and providers with troubleshooting and data entry.

Skills & qualifications

RequiredNice to have

Skills

Data EntryNIMRSConcertsMHPDVerizon Virtual Contact CenterComplaint Database MonitoringTroubleshootingIncident Reporting

Full job description

Computer Support Specialists - 03041

  • Full-time

  • 44 Holland Avenue, Albany, NY 12008

  • Starting at $24/hr depending on experience

  • Job Duties:

Position entails receiving calls and correspondence from other NYS agencies and record next steps and outcomes regarding complaints. Must have data entry skills and be able to monitor reports in the complaint data base. Job also includes conducting safety checks on reported allegations of abuse. Specific tasks include, but are not limited to: Independently navigate NIMRS, Concerts and MHPD to complete both complaint and safety check job duties; Independently navigate Verizon Virtual Contact Center to receive contacts to Customer Relations; Create, enter, modify, and update complaints into NIMRS database; Monitor complaint database for timely and quality complaint response; Assist Field Office complaint staff with troubleshooting complaints in NIMRS; Assist providers (users,) with troubleshooting safety checks in NIMRS, Monitor and coordinate with providers to ensure safety check contacts are correctly entered in MHPD, Provide technical assistance to users re. entering data for incidents and running reports from the NIMRS menu.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.

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