Member Accounts Representative

East Bank Club is a dynamic and innovative wellness/fitness company committed to delivering exceptional service and value to our members. We are seeking a highly motivated and organized individual to join our team as a Member Accounts Representative. This role offers an excellent opportunity for personal and professional growth, competitive compensation, and a supportive work environment.

As a Member Accounts Representative, you will be responsible for delivering excellent customer service, maintaining accurate and up-to-date records, and providing administrative support as needed. This multifaceted role requires a versatile and detail-oriented individual with strong communication and organizational skills.

Pay rate: $20.00 per hour. This is considered an entry level position.

Key Responsibilities:

Customer Service:

• Respond to member inquiries via phone, email, or chat in a professional and friendly manner.

• Provide account information to members.

• Assist members with billing questions and resolution.

• Resolve member complaints and issues to ensure a positive customer experience.

• Maintain a thorough understanding of company processes, policies, and procedures.

Data Entry:

• Accurately enter and update New Membership information, auto-pay enrollment, adjustments, and billing transactions in the company database.

• Verify, organize, scan and file paperwork, ensuring data integrity and confidentiality.

• Generate reports and compile data for analysis as required.

• Continuously review and correct data discrepancies to maintain database accuracy.

Administrative Support:

• Provide general administrative support, including filing, document management, and scanning.

• Maintain organized records of customer interactions, notes and transactions.

• Collaborate with team members to enhance workflow efficiency.

• Perform other duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent required.

• Previous customer service and data entry experience is preferred.

• Basic knowledge of accounting principles is a plus.

• Excellent communication skills, both written and verbal.

• Strong attention to detail and data accuracy.

• Proficiency in using computer software and data entry applications.

• Ability to multitask and prioritize tasks effectively.

• Strong organizational and time management skills.

• A customer-centric and problem-solving attitude.

• Basic understanding of accounting concepts.

• Ability to work independently and as part of a team.

• A positive and proactive attitude.

• Strong work ethic and a commitment to meeting deadlines.

• Reliable and dependable.

• Adaptability and willingness to learn and grow in the role.

• Proficiency in Microsoft Office Suite, especially Excel.

• Familiarity with accounting software (e.g., QuickBooks) is a plus.

• Experience with CRM or customer service software is an advantage.

Benefits

Time Off & Retirement

• Paid Time Off

• 401(k) with company match up to 3%

• Value Sharing (Profit sharing)

• Holiday Bonus

• Paid Parental Leave

Health & Wellness:

• Comprehensive health, vision, and dental insurance

• HSA and FSA enrollment options

• Short- & Long-Term Disability options

• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage

• Long-Term Care options: Coverage up to 50% of annual income

• Accident and Critical Illness Insurance

• EAP (Employee Assistance Program)

• Pet Insurance through MetLife

Employee Perks:

• Free workout privileges

• Employee discounts in the Pro Shop, Spa & Salon services and in the Market

• Parking and transit benefits (pre-tax deduction)

• Access to Tickets at Work discounts

• Tuition reimbursement

East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.