
IT SPECIALIST (CUSTSPT) (Title 5)
Andrews AFB, MDFull-time$85–111K/yrPosted 1 day ago
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Job overview
The IT Specialist (Customer Support) serves in the District of Columbia National Guard’s Air National Guard Base Communications Unit. The role manages assigned IT and communications environments, supports users, and maintains network, wireless, voice, and customer-support operations. It also analyzes system performance and radio-frequency requirements. This is a Title 5 excepted-service position and is not remote.
Skills & qualifications
Skills
Qualifications
Full job description
Summary
THIS IS AN DISTRICT OF COLUMBIA NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION This position is in the Excepted Service under the authority of Title V, P.L. 114-328, Sections 932 and 1084 (FY17 NDAA) This position is part of the District of Columbia National Guard under Position Description Number NGT5906P01. -- This is NOT a REMOTE position; the incumbent will report to a Duty Station --
Duties
This position is located at an in the Air National Guard (ANG) wing, Mission Support Group, Base Communications Unit. Purpose: This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. Duties: Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provides customer technical assistance and support for all users. Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services. Works with customers to ensure efficient operations which support each units' requirements. Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability. Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation. Performs other duties as assigned. Note: This is not a comprehensive list of duties and responsibilities for this PD Number T5906P01 as released in FASCLASS. Qualifications
Area of Consideration Group 2 - Current Competitive and Excepted Federal employees nationwide and individuals eligible for veterans' preference. GENERAL EXPERIENCE is experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade. Specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
Education
There are no specific educational requirements for this position, however, substitution of Education for Specialized Experience is allowed. How You Will Be Evaluated
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration. BE CLEAR AND SPECIFIC DESCRIBING YOUR EXPERIENCE; THERE WILL BE NO ASSUMPTIONS MADE. Your qualifications will be evaluated on the position's occupational competencies. Your resume is the key means we have for evaluating your skills, knowledge, abilities, and other characteristics as they relate to this position. Therefore, we encourage you to be clear and specific in describing your experience. All applicants must fully substantiate (in their own words) that they meet the required listed specialized experience; otherwise, the applicant will be considered unqualified. Do not copy from the vacancy announcement or the position description else you will be disqualified. Other Information
- Veterans' Preference Rules are mandated by law and some applicants may receive priority consideration before other applicants without veterans' preference. Veterans Preference: If you are claiming veteran's preference, you MUST submit the appropriate documentation. Failure to do so WILL result in the loss of veteran's preference and will possibly impact your placement on the certificate. For more veterans' information please click https://www.fedshirevets.gov/job/vetpref/index.aspx. 10-Point Veterans' Preference: You must submit all supporting documentation as specified on the SF-15, "Application for 10-Point Veterans' Preference". You can locate the SF 15 at https://www.opm.gov/forms/pdf_fill/SF15.pdf 5-Point Veterans' Preference: You MUST submit a copy of your DD-214 which includes Character of Service (usually Member-4 copy). If you are currently active duty, you may submit written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is signed. The certification should also include when your terminal leave will begin, your rank and dates of active-duty service. If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active-duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx). Resumes limited to two pages Starting on September 27, 2025, federal agencies will only accept resumes up to two pages in length.
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