Cybersecurity Sr. Risk Analyst / ServiceNow Business Analyst

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13825262 For further inquiries regarding the following opportunity, please contact our Talent Specialist, Justeen at (224) 394-4903 Title: Cybersecurity Sr. Risk Analyst / ServiceNow Business Analyst\ Location: Abbott Park, IL\ Duration: 12 Months with possible extension Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered. Job Description\ We are seeking a highly skilled Cybersecurity Sr. Risk Analyst / ServiceNow Business Analyst with a unique blend of cybersecurity risk management expertise, ServiceNow platform experience, and strong business analysis capabilities. The ideal candidate will possess demonstrated experience translating business requirements into actionable solutions, developing business use cases, documenting functional requirements, coordinating user acceptance testing (UAT), and driving platform enhancements from concept through implementation.\ The successful candidate will have a strong understanding of Governance, Risk, and Compliance (GRC) principles and frameworks, coupled with the ability to analyze business processes, identify opportunities for improvement, and support the optimization of risk management workflows through technology-enabled solutions. This role requires a strategic thinker who can bridge the gap between cybersecurity, business stakeholders, and technical teams to drive informed risk-based decisions and continuous process improvement.\ As a member of the Cybersecurity Vendor Risk Management team, this role will evaluate and monitor third-party risks while serving as a key liaison between business stakeholders and technology teams. Responsibilities include gathering and documenting business requirements, developing detailed use cases and process flows, managing enhancement requests, supporting system configuration and testing activities, and ensuring risk management processes are effectively supported through enterprise platforms and tools.\ Role context\ Current person has moved on to a full-time position with another company.\ This person will support all requirements, gathering requirement and incidences handling issue Status following on ServiceNow.\ Support UAT testing, enhancement/ defects gathering, following release cycle working with cross functional teams.\ Coordinating with Cybersecurity Vendor Risk Management Team (CVRM) and Business Continuity Management team (BCM) reporting to hiring manager, using ServiceNow platform\ Checking updates on incidents, defects or testings in progress, daily or weekly standup calls with stakeholders\ Working with developers and GRC teams to ensure proper prioritizing of upcoming work. Setting up meetings with CVRM and BCM teams to understand issues or incident raised, understand ServiceNow original stories and how to troubleshoot to find root cause.\ Interact with many cross functional teams from Governance Risk & Compliance (GRC), CVRM, BCM and the infrastructure teams IS, developers and ServiceNow platform owners & process owners to support ServiceNow changes.\ On selected candidates 1st 90 days will be training program for understanding ServiceNow inner workings, managing all issues, enhancements, defects and following release cycle closely. Presenting to leadership any obstacles, and in team meetings weekly updates on upcoming enhancements, testing cycles, or stories in progress\ ServiceNow CVRM, BCM, TPRM are not mandatory.\ ServiceNow Developer, implementer, general user Certified, PMP, CRISC, CISA, CISM are not mandatory.\ Domain knowledge is not mandatory.\ Key Responsibilities\ Evaluate, assess, and monitor cybersecurity and third-party risk activities in alignment with organizational risk management objectives.\ Partner with business stakeholders to gather, analyze, and doc ment business requirements for risk management processes and technology solutions.\ Develop business use cases, user stories, process maps, and functional requirements to support cybersecurity and GRC initiatives.\ Manage and prioritize enhancement requests, ensuring business needs are clearly documented and translated into actionable development requirements.\ Coordinate and execute system testing activities, including test strategy development, test script creation, user acceptance testing (UAT), defect tracking, and validation of implemented solutions.\ Collaborate with technical teams to support solution design, implementation, and deployment activities.\ Analyze existing workflows and identify opportunities to improve operational efficiency, data quality, automation, and user experience.\ Act as a liaison between cybersecurity teams, business stakeholders, and technology partners to ensure successful delivery of enhancements and process improvements.\ Support data governance and stewardship activities to ensure the integrity, accuracy, and consistency of information used in risk management processes.\ Develop metrics, reporting, and dashboards to provide visibility into risk posture, operational performance, and program effectiveness.\ Participate in risk assessments, control evaluations, and remediation tracking activities.\ Prepare business and technical documentation, including r