Sr. Modern Workplace Engineer

Sr. Modern Workplace Engineer

Location: Irvine, CA, United States

Description

ABOUT GOLDEN STATE FOODS

Golden State Foods is a distinguished leader in the food service industry, offering an extensive array of products and services to a diverse clientele. Rooted in the values of quality service and integrity, we are dedicated to creating a supportive and inclusive atmosphere where employees can advance, innovate, and contribute to our ongoing success.

The Senior Modern Workplace Engineer will serve as the Subject Matter Expert for the purpose of desktop engineering and deploying client hardware and system solutions, as well as engineering the software deployment and update process.

The Senior Modern Workplace Engineer troubleshoots client software and hardware issues, implements and manages software and OS update systems, and integrates operating system deployment solutions for Enterprise-wide rollouts, upgrades, designs and manages baseline image creation for multiple hardware configurations.

Duties / Responsibilities:

Enterprise Desktop Design and Management

• Create optimized and secure baseline images and tailor to different hardware configurations as needed.

• Create and Support application packaging, deployments, documentation, and release controls.

• Proficiency utilizing scripting to maximize productivity of platform management, as well as for creating packages for patching and deployments.

• Maintain platform security and compliance to protect data, including desktop security patching and management of segmented desktop environment.

• Utilize standard enterprise tools to develop or deploy infrastructure hardware, software or other technical components.

• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.

• Manage, test, and pilot desktop hardware standards for the enterprise as the business need arises.

• Documents technical standards, policies, and procedures pertaining to areas of responsibility.

• Adhere to all GSF and IT policies and procedures.

• Collaborate with other global IT organizations to develop, implement, and influence standards and best practices.

Application Support

• Provide Level 2 Application Support through escalated incident tickets from the Service Desk per defined Service Level Agreements (SLAs).

• Manage and monitor applications to ensure all components are functioning at appropriate levels.

• Provide support, training and assistance for all computer-related software systems to maximize efficiency & productivity of employees and business operations.

• Provide “new user” setup support.

Service Desk/Incident Management

• Deliver excellent technical and non-technical support with outstanding customer service and user satisfaction in a timely manner.

• Provide Level 2 Service Desk support via phone, email or other entry channel.

• Create and maintain all technical documentation supporting the Service Desk along with developing training materials for the IT teams.

• Develop training materials and procedures or train users in the proper use of hardware or software.

• Participate in IT Team after-hours on-call on a rotational basis.

Additional Responsibilities

• Other responsibilities and accountabilities may be assigned based on business and organization needs.

• Support for enterprise and business-related projects as required.

Travel Expectations

• Some travel requirements (20%)

Minimum Qualifications

• Education/Certification

• Two-year college required or applicable trade school or commensurate work experience.

Experience /Knowledge / Skills

• Minimum 5 years IT experience in a geographically dispersed enterprise environment

• 3+ years experience with packaging/deploying operating systems and policies using tools such as SCCM, Intune, MDT, Admin Studio, WSUS, Active Directory and Group Policies.

• Advanced knowledge in the configuration of Microsoft Office suite of applications, Active Directory, scripting languages (e.g. PowerShell), and software deployment.

• Thorough working knowledge of desktop and laptop hardware and drivers.

• Extensive experience with the creation of Reference and Deployment images.

• Extensive experience with deploying and upgrading Operating Systems using SCCM and troubleshooting failed install/upgrades.

• Extensive Microsoft Windows client/server operating system expertise, including development of tailored images for Windows 11/Windows Server 2022+

• Driver identification and injection.

• Direct experience with Dell and Lenovo end-user hardware.

• Technical documentation skills.

• Strong analytical and customer service skills as well as excellent written and verbal communication skills.

• MDM Experience with Apple ecosystem (e.g. iPad’s, MacBook’s) and Zebra mobile compute devices.

Preferred Knowledge:

• PowerShell Scripting (ability to write new scripts and modify/debug existing scripts).

• Familiarity with BitLocker and escrowing of the BitLocker key to a database.

• CompTIA Certifications or a secondary industry related certification.

• MDM expertise with Apple iPads/TVs (Meraki, JAMF, Mosyle, Apple Enterprise)

• Has defined, created and tested Group Policy updates for desktop OS.

Compensation Range: $125,000- $145,000

WHY JOIN US

Golden State Foods (GSF) is one of the largest diversified suppliers in the food industry, manufacturing a range of products including sauces, dressings, condiments, syrups, and toppings for leading restaurant and retail brands.

Join GSF and grow your career with a global food industry leader who:

• People First:At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.

• Values Driven:Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.

• People Development:At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.

• Philanthropy & Sustainability:We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.

• Extensive Benefits:Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.

Equal Opportunity Employer:

We're proud to be an equal opportunity employer. Our company values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.

Golden State Foods uses artificial intelligence ("AI") and automated tools within our applicant tracking system to assist with parts of the hiring process, including reviewing applications, matching resumes to job requirements, scheduling, and, in some cases, analyzing candidate responses or assessments. These tools evaluate job-related qualifications and characteristics such as skills, experience, education, and alignment with the requirements described in the job posting. They do not evaluate race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.

Human decision-making: AI tools support—but do not replace—our recruitment team. Final hiring decisions are made by human reviewers.

For more information about your rights, data and retention, and contacting us with questions, please review our websitePrivacy Policy (https://www.goldenstatefoods.com/privacy-policy) .

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