CRM Product Specialist

Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career. About you The CRM Product Specialist will serve as the product owner and subject-matter expert for the CRM platforms across US. This role ensures Colliers bespoke CRM effectively supports sales, leasing, capital markets, and advisory teams, driving adoption, data quality, and business value while aligning regional needs with the global CRM roadmap. Working collaboratively with the IT Product team to deliver agreed business requirements. In this role, you will: - Serve as the Americas CRM Product Specialist and subject matter expert, owning end-to-end CRM, deal management, and pipeline workflows. - Partner with business stakeholders to gather, analyze, and document requirements, pain points, and opportunities to improve CRM processes and user experience. - Design and optimize CRM processes by driving standardization, automation, and adoption of global best practices while accommodating regional business and compliance needs. - Translate business requirements into functional specifications, user stories, and prioritized backlog items, working closely with Product Owners, technology teams, and vendors. - Act as the key liaison between business and technology teams, facilitating workshops, backlog refinement, solution validation, and stakeholder alignment. - Lead and support CRM enhancements, system rollouts, and migrations, ensuring successful delivery, user adoption, and change management across the region. - Provide advanced functional support, monitor system performance and usage trends, and drive continuous product and process improvements based on user feedback. - Champion data quality, governance, and compliance standards while ensuring CRM solutions align with enterprise architecture and security requirements. - Deliver actionable CRM reporting, dashboards, and insights, partnering with data teams to improve forecasting, pipeline visibility, and business decision-making. What you'll bring: Degree and/or diploma in Business, Information Systems, Technology, Commerce, or a related field. 5-8+ years of experience in CRM product management, sales operations, business systems, product operations, or a related role. Hands-on experience with Salesforce or other enterprise CRM platforms, including CRM configuration, workflows, reporting, and dashboards. Proven experience supporting regional or multi-country CRM implementations and driving user adoption cross diverse stakeholder groups. Strong understanding of sales, leasing, deal management, and pipeline processes within a B2B, professional services, or commercial real estate environment. Demonstrated ability to translate complex business requirements into scalable technology solutions and process improvements. Experience working within Agile delivery environments, including requirements gathering, user acceptance testing (UAT), release coordination, and backlog management. Excellent communication, stakeholder management, facilitation, and relationship-building skills across business and technology teams. Strong analytical, problem-solving, and continuous improvement mindset, with experience in data governance, re