Supervisor Case Management

JOB REQUIREMENTS: Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica's Case Management Supervisor provides operational leadership and strategic direction for an assigned case management team, ensuring effective daily operations and alignment with departmental goals. The role oversees clinical staff, supports integrated, evidence-based care management practices for maternal, pediatric, complex, and behavioral health populations, and collaborates across the organization to improve member outcomes. The supervisor supports hiring and staff development, quality improvement initiatives, project oversight, monitoring performance and utilization data, and reporting insights to internal stakeholders, while assisting with the implementation of innovative care management models and interventions for high-risk, high-cost populations. The role also partners with internal leadership and stakeholders as well as external vendors to coordinate resources that address members' medical, behavioral, and social needs. A key responsibility is supporting accreditation and regulatory compliance by integrating accreditation standards into program operations and ensuring appropriate documentation of program plans, outcomes, and performance measures. This role promotes a culture of customer service, collaboration, accountability, and continuous improvement. Success in this role requires strong leadership, relationship management, change facilitation, and a commitment to Medica's core values. Supervisory Responsibilities The Case Management Supervisor is responsible for overseeing the daily responsibilities of the team, including recruiting, hiring, and training staff. This role ensures that team members are compliant with internal policies, procedures, and NCQA audit standards through regular audits and performance monitoring. The supervisor manages workloads, monitors staffing ratios, and conducts performance appraisals, while also recognizing and rewarding strong performance. They lead team meetings and collaborate with managers, supervisors, and team leads to coordinate departmental meetings, functions, and responsibilities. Additionally, the supervisor develops job descriptions and sets performance goals for team members, while... For full info follow application link. Equal Opportunity Employer including Veterans and Disabled Individuals ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7BED582EEBAA4BFA