Practice Assistant II – MGH Back Bay Healthcare Center

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Be the welcoming connection that helps patients and care teams thrive. Join the MGH Back Bay Healthcare Center as a Practice Assistant II and help keep a busy clinical practice running smoothly. In this patient-facing role, you will combine strong organization, communication, and customer service skills to support patients, providers, and daily practice operations.

What You’ll Do

• Welcome patients and support check-in, check-out, scheduling, and appointment records.

• Answer calls, respond to routine questions, take accurate messages, and coordinate requests related to authorizations, refills, and test results.

• Maintain patient records, scan documents into EPIC, process billing forms, and assist with co-payments as needed.

• Support office communications, records, mail, faxes, forms, schedules, and other administrative needs.

• Serve as an EPIC resource for scheduling, registration, and billing; training is provided.

• Assist with specialized functions, such as surgical scheduling or schedule changes, as competency grows.

Qualifications

What You’ll Bring

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Flexibility to assist with remote work, as needed, is expected to help ensure coverage and support during normal working hours.
• Proficiency with Microsoft Office and standard office systems and procedures.
• Clear written and verbal communication, strong organization, and effective time management.
• Ability to manage multiple priorities, follow established protocols, and resolve routine issues appropriately.

Additional Job Details (if applicable)

Position Details

• Location: MGH Back Bay Healthcare Center, 388 Commonwealth Avenue, Boston, MA
• Schedule: 40 hours, days, onsite
• Compensation: Starting at $20.00 per hour, with increases based on relevant years of experience
• Benefits: Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more

Remote Type

Onsite

Work Location

388 Commonwealth Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

• /

Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.