Agent, Front Office
Big Sky, MTFull-timeSeen 1 day agoSeen in employer's feed 1 day ago
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Job overview
The Agent, Front Desk supports daily front desk operations, including guest arrivals, departures, and billing. The role provides prompt, professional, personalized service and helps ensure guest preferences and requests are followed up across departments. Responsibilities also include check-in and check-out procedures, room assignments, upselling, maintaining guest folios, and processing credit card transactions.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
A minimum of 1 year of Front Office experience a hotel or resort environment
Compensation
$ / yearly
Hours Per Week
40
Number Of Positions
3
Job Description
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
The Agent, Front Desk is responsible for supporting the daily operations of the Front Desk area, including guest arrivals, departures, and finances (billing). They will deliver exceptional service, ensuring guests receive prompt, professional, and personalized attention throughout their stay.
Key Duties & Responsibilities
Deliver exceptional guest service by anticipating needs, responding to inquiries, and resolving complaints and concerns promptly
Uphold high service standards while actively contributing to service improvement initiatives
Complete accurate check-in and check-out procedures, including guest registration, passport verification, room allocations, room moves, and more
Review daily arrival lists, ensuring rooms are assigned properly, according to the booked category, guest preferences, and operational limitations
Maintain strong knowledge of room types, rates, discounts, and inclusions
Support the Front Office upselling program by confidently promoting appropriate room types
Communicate guest preferences, requests, and service feedback to the appropriate departments, ensuring appropriate follow-up
Maintain accurate guest folios, ensuring billing information is correct and current
Follow established credit control, including processing credit card transactions, floats, and reports
Perform additional responsibilities as assigned by the Assistant Manager, Front Office or other members of management
Skills, Experience, & Educational Requirements
A minimum of 1 year of Front Office experience a hotel or resort environment
Previous experience in guest services or customer service preferred
Proficient in computer systems, such as Microsoft Office, Opera PMS, and other hospitality applications
Excellent written and verbal communication skills, with fluency in English
Strong organization skills, with a high attention to detail
Benefits
Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
25 Days of Paid Time Off (Full-Time, Year-Round Only)
Subsidized Colleague Housing
Winter Season Pass Program: Ski Pass or Fitness Pass (Subject to Availability)
Complimentary Transportation
Complimentary Meals on Shift
On-Property Discounts Across Food & Beverage, Wellness, and Retail
Travel Discounts Across Kerzner Properties Worldwide
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
Frequent bending, twisting, stooping, reaching, and pulling
Lifting and carrying of loads weighing up to 50 pounds
Remaining in a stationary position for long periods
Constantly operating a computer and other office productivity machinery
Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Is this a registered apprenticeship?
False
Place of Work
On-site
Requisition ID
20903
Job Type
Full Time
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