On Site-Contact Center Branch Representative- Bend
Bend, ORFull-timeSeen 1w agoSeen in employer's feed 1 day ago
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At a glance
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Job overview
The Contact Center Branch Representative primarily handles inbound member calls, resolves issues on the first call, and refers members to Financial Advocates when needs are identified. The role also assists with teller transactions, balancing, and overflow branch coverage, bridging Contact Center support with in-branch service. It is an in-office position Monday through Friday, 9 a.m. to 6 p.m., with travel to Albany, Oregon, for training.
Skills & qualifications
Skills
Qualifications
Full job description
Respect. Integrity. Ethics. Compassion. Humor. At our Credit Union these five core values aren't just words on a wall, they are our daily way of life. Our purpose is to build local loyalty, connect to community and make life easier for those we serve. To accomplish this, we hire team members who demonstrate a strong desire to serve others, who embrace change, who are eager to learn and who enjoy a good laugh. POSITION PURPOSE: Primarily handles inbound member calls, with responsibilities including accurate first-call resolution and referring members to Financial Advocates for identified member needs. Assist with branch operational tasks such as teller transactions, balancing, and overflow coverage. Position serves as a key role to strengthen the member experience by bridging Contact Center support with in-branch service and expertise. This position is Monday- Friday 9AM-6PM in office position. Must be able to travel to Albany, Oregon, for training. The company will arrange and pay for hotel accommodations and reimburse mileage and meal expenses. EDUCATION/EXPERIENCE REQUIREMENTS High school diploma or equivalent. 1+ years of customer service experience required; experience in a financial institution is preferred. Previous multi-line telephone system experience desirable. Basic computer skills are required and necessary to complete tasks outlined in the essential functions and responsibilities. Apply online at https://www.centralwcu.org/careers
How this job compares
Set against the 78,662 open Customer Service jobs on Olive Jobs, counted October 30, 2026.
- Pay
- This postingNot listed
- Oregon median$55–72K/yr37 salary ranges
- Oregon median$18–19/hr201 hourly ranges
- Openings
- Olive Jobs lists 722 open Customer Service jobs in Oregon and 78,662 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Oregon
- Dollar Tree134 open
- McDonald's71 open
- Kroger Family of Companies60 open
- Experience
- This posting asks for at least 1 year of experience; Customer Service postings that state a minimum ask for 1 year at the median (10,182 postings).
- Education
- This posting asks for a high school diploma; 14,646 of the 78,662 open Customer Service jobs (19%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 30, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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