Global Service Technology Program Manager

Job Description The Program Manager - Field Technology is responsible for leading the global strategy, development, deployment, and continuous improvement of technology solutions that enable the field service organization. This role sits within Global Services and serves as a strategic program leader connecting Field Service, Service Technology, Digital Solutions, IT, Product Management, Engineering, and regional service organizations to deliver scalable technology capabilities that improve technician productivity, service execution, customer experience, data visibility, and operational performance. The Program Manager owns a portfolio of field technology initiatives and leads complex, cross-functional programs from strategy and requirements through solution development, global deployment, adoption, stabilization, and continuous improvement. The role is responsible for establishing program governance, aligning global and regional stakeholders, managing interdependencies, measuring business outcomes, and ensuring technology investments translate into measurable improvements in field service operations. This position requires approximately 25% global travel to support field deployments, regional stakeholder engagement, technology implementations, user adoption activities, operational assessments, and key program milestones. Key Responsibilities 1. Field Technology Program Leadership * Lead a portfolio of global Field Technology programs supporting the transformation of field service operations. * Establish program strategy, objectives, roadmap, milestones, governance, resources, and success measures. * Lead multiple interconnected projects and workstreams across Global Services, Technology, IT, Product Management, Engineering, and regional organizations. * Establish program-level priorities, dependencies, risks, decisions, and escalation paths. * Drive execution across complex, matrixed organizations without direct authority. 2. Field Service Technology Strategy * Partner with Global Services leadership to define the future-state technology capabilities required to enable field service. * Identify opportunities to improve technician productivity, service quality, customer experience, and operational scalability through technology. * Develop and maintain a Field Technology roadmap aligned to business priorities and service transformation objectives. * Evaluate emerging technologies including AI, automation, mobile applications, connected technologies, analytics, digital workflows, and knowledge solutions. * Translate field-service business needs into technology initiatives, priorities, and investment requirements. 3. Global Deployment & Field Engagement * Lead global deployment strategies for Field Technology capabilities across regions. * Travel globally, as required, to support technology deployments, regional readiness, field assessments, user acceptance testing, and critical program milestones. * Engage directly with field technicians, regional service leaders, and local stakeholders to understand operational needs and technology adoption challenges. * Coordinate regional readiness, training, communications, support, and change management. * Establish launch criteria, readiness assessments, hypercare plans, and transition-to-operations processes. <