Operations Manager

Overview

ABM is looking for an Operations Manager. This position directly oversees and manages operations across multiple airport locations within the assigned cabin services portfolio, ensuring productivity, service quality, safety compliance, workforce performance, and customer satisfaction standards are consistently achieved. This role provides leadership and operational oversight for cabin cleaning services supporting Southwest Airlines across four Southern California airports; Burbank, Santa Ana, San Diego, and Ontario.

Pay: $ 71,936.00 annually

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Recruiting Flyer - Staff & Mgmt (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

Hours: Graveyard shift Wednesday to Sunday

Responsibilities

• Provide overall operational leadership and strategic oversight for cabin cleaning services across multiple airport locations.

• Ensure customer service, operational performance, staffing, safety, and quality objectives are consistently met or exceeded.

• Serve as the primary operational contact for Southwest Airlines leadership and other key customer stakeholders.

• Develop and maintain strong customer relationships through proactive communication, issue resolution, and service excellence.

• Monitor operational performance metrics, identify trends, and implement continuous improvement initiatives.

• Conduct regular site visits, inspections, and operational reviews to ensure consistency across all assigned locations.

• Oversee and support Airport Managers, Supervisors, and frontline leadership teams in achieving operational goals.

• Develop staffing plans and workforce strategies to support fluctuating flight schedules and operational demands.

• Ensure compliance with all company policies, customer requirements, airport regulations, and applicable federal, state, and local laws.

• Lead safety initiatives and ensure adherence to OSHA, DOT, airport authority, and ABM safety standards.

• Develop, manage, and administer operating budgets while maintaining cost control and financial accountability.

• Review labor utilization, overtime, absenteeism, and scheduling efficiencies and implement corrective actions when necessary.

• Analyze operational performance data and prepare regular reports for customer and ABM leadership.

• Identify opportunities to improve productivity, service delivery, employee engagement, and operational efficiency.

• Manage purchasing activities, equipment utilization, and inventory controls to support operational effectiveness.

• Ensure quality assurance programs are implemented and maintained across all assigned airport locations.

• Investigate and resolve customer complaints, operational disruptions, and service failures in a timely manner.

• Lead operational readiness planning for irregular operations, severe weather events, staffing shortages, and peak travel periods.

• Partner with Human Resources and senior leadership regarding employee relations matters, investigations, disciplinary actions, and performance management.

• Recruit, hire, train, develop, coach, and mentor management and supervisory personnel.

• Conduct performance evaluations and succession planning activities for direct reports.

• Ensure training programs are effectively implemented and that employees maintain required certifications and qualifications.

• If applicable, maintain positive labor-management relations and ensure compliance with collective bargaining agreements.

• Support contract growth initiatives, customer retention efforts, and business development opportunities as assigned.

• Participate in customer meetings, operational reviews, audits, and leadership presentations.

• Perform additional duties as assigned.

Qualifications

• Demonstrated leadership experience managing multi-site operations, preferably within aviation, transportation, facilities services, or airport environments.

• Strong customer-service orientation with the ability to build and maintain executive-level client relationships.

• Proven experience managing budgets, labor costs, forecasting, and operational performance metrics.

• Strong knowledge of workforce planning, employee relations, and performance management practices.

• Experience leading large teams in a fast-paced, 24/7 operational environment.

• Ability to analyze data, identify trends, and develop effective operational solutions.

• Strong organizational, problem-solving, and decision-making skills.

• Excellent verbal, written, and presentation communication skills.

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• Knowledge of safety and regulatory requirements applicable to airport or service operations preferred.

• Ability to travel extensively between assigned airport locations.

• Must possess a valid driver's license.

• Bachelor's degree in Business, Operations Management, Aviation Management, or a related field preferred; equivalent work experience may be considered.

• Ability to work overnight schedules and respond to operational issues outside normal business hours as needed.

REQNUMBER: 169970

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.