Resident Care Coordinator

JOB TITLE Resident Care CoordinatorDEPARTMENT Enriched Living Center (ELC)FLSA CLASSIFICATION Non-Exempt (On-Call)REPORTS TO ELC Program DirectorDATE April 2026 JOB SUMMARYThe Enriched Living Center is a 52 bed long-term residence for people with a diagnosis of mental illness. The Resident Care Coordinator will assist the Enriched Living Center program by providing leadership and mentoring to the Resident Counselor I/ II staff. Assist with the overall rehabilitation and the improved quality of life of the residents. ESSENTIAL JOB FUNCTIONS * Serve as assigned residents primary counselor for service provision. * Maintain current individual resident records for any assigned residents. This includes meeting with all Primary Counselors to develop and review Service Plans(every 3 months) and Monthly Summaries (30 days)for Residents ensuring they are measurable and completed on time. * Document progress notes for any residents you have communication or coordinate care with. * Conduct Resident assessments and Medication assessments * Check Daily Medication Audits, if not completed communicate with Staff to ensure they are done and they are completed within 24 hours. * Confirm that Resident Room checks are done on Thursdays and Room cleanings are completed by Mondays. * Provide assistance in ADL skills. * Employ as needed (with residents): informal counseling, mediation, conflict resolution, crisis counseling, etc. * Serve as a member of the ELC On-Call administrative team. * Assist Residents with Vocational Rehabilitation/Employment refer to the Rescue Mission Community Resource Room as needed. * Coordinate with direct care staff to implement and maintain monthly activities calendar for residents * Responsible for Maintenance of resident documentation * Drive residents in a department vehicle, as needed. * Assist with the overall rehabilitation that will improve the quality of life for residents.MINIMUM JOB QUALIFICATIONS * High School diploma with 5 years of experience with a mental health population and additional pertinent certificates/training in related medical or psychiatric fieldOR * Associate Degree in Human Service or related field with 3 years of experience with a mental health population. * Minimum of two (2) years management and supervisory experience preferred * Ability to provide direction/model, delegate, train and supervise others. * Intermediate skills with Microsoft Word, Excel and Outlook. * Clean/valid NYS Drivers License Required * Enthusiastic support of our Mission Statement.CORE COMPETENCIES * Demonstrates wisdom, good decision making, analytical and problem solving skills * Maintains good attendance and punctuality * Commitment to maintaining professional conduct and appearance and upholds the integrity of the Rescue Missions standards * Ability to set appropriate boundaries with residents * Meets deadlines * Ability to maintain confidentiality and HIPAA privacy laws. * Team player * Strong and proven management and leadership skills * Promotes harmonious working relationships * Demonstrates effective verbal, written and listening communication skills and is not easily misunderstood * Ability to remain calm, patient and professional in a fast paced environment * Ability to resolve conflict * Ability to work with little or no supervision * Must be a motivated self-starter * Ability to multi-task, plan & prioritize tasks and respond to situations effectively PHYSICAL JOB REQUIREMENTSThe tasks described signify many of the physical requirements of this position, based on a Time Weighted Average of an 8-hour workday. * Lift/move up to 25 lbs * Twisting at the torso in stationary position * Bending at waist using legs to lift heavy objects up to 35 lbs * Bending at the waist to perform work at that level * Standing/sitting for extended period * Walking up and down stai