Call Center Representative

Responsibilities:

• Enhances the guest experience by providing exceptional service.

• Answers incoming phone calls, routing as necessary.

• Responds to inquiries regarding property – i.e. directions to property, players club, entertainment, hours of operation of venues, etc.

• Relays “guest requests” to appropriate staff.

• Ensures calls are answered promptly and in accordance to department standards.

• Follows established emergency procedures

• Assists guests in fulfilling their requests – room changes, extra amenities, etc.

• Processes and submit end-of-shift reports.

• Contacts Housekeeping and Facilities department when guests report room issues.

• Adheres to department and property policies and procedures.

• Confirms reservations.

• Verifies future reservations are correct for future arrivals.

• Assists guests in resolving complaints.

• Disseminates information to guests about the property and local area.

• Maintains knowledge of property information & memorabilia.

• Other duties as assigned

Environmental Working Conditions:

The work environment contains bright lights, loud noise, and stressful situations.

Target Salary:

• Target Salary Range $15.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.