Cloud and Enterprise Platform Support Engineer

Boston University

Boston, MAFull-time$72–83K/yrSeen 2w agoSeen in employer's feed 3 days ago

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At a glance

Compensation

$72–83K/yr

Location

Boston, MA

Schedule

Full-time

Work Authorization

Not specified

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Job overview

The Cloud and Enterprise Platform Support Engineer provides technical support for cloud services, enterprise applications, reporting platforms, and business automation tools used by Metropolitan College. Working under senior technical staff, the engineer assists with system administration, troubleshooting, application support, data maintenance, and routine operations. The role collaborates with university departments, IS&T teams, vendors, and staff to maintain reliable technology services and support day-to-day operations.

Skills & qualifications

RequiredNice to have

Skills

Microsoft AzureMicrosoft 365Cloud TechnologiesDatabasesReporting ToolsBusiness ApplicationsProblem-SolvingOrganizationCustomer ServiceLearning New TechnologiesTeam CollaborationMicrosoft Power PlatformPower BISQLHigher EducationTicketing SystemsDocumentation PracticesIT Support Processes

Qualifications

Bachelor's in CS, IS, Engineering or Related1+ Years Technical Support or RelatedAZ-900, PL-900 or Similar Certification

Full job description

Cloud and Enterprise Platform Support Engineer

Job Description

Cloud and Enterprise Platform Support Engineer

Category

Charles River Campus --> Information Technology

Job Location

Boston, MA, United States

Tracking Code

26500449891005

Posted Date

10/8/2026

Salary Grade

Grade 48

Expected Hiring Range Minimum

$72,000.00

Expected Hiring Range Maximum

$82,700.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

Working under the guidance of senior technical staff, this position assists with system administration, troubleshooting, application support, data maintenance, and routine operational tasks. The engineer collaborates with MET departments, University IS&T teams, vendors, and other staff to help maintain reliable technology services and support day-to-day operations. This position may be assigned to on-call support as needed.

Required Skills

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent combination of education and experience.
1-3 years of experience in technical support, systems administration, application support, or a related IT role.
Basic knowledge of Microsoft Azure, Microsoft 365, or cloud technologies.
Familiarity with databases, reporting tools, or business applications.
Strong problem-solving, organizational, and customer-service skills.
Ability to learn new technologies and work collaboratively in a team environment.

Preferred Qualifications-

Experience supporting Microsoft Azure or Microsoft 365 environments.
Experience with Microsoft Power Platform, Power BI, or SQL.
Experience working in a higher education environment.
Familiarity with ticketing systems, documentation practices, and IT support processes.
Microsoft Fundamentals certifications (AZ-900, PL-900, or similar).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural, protective, or culturally significant hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: Boston, MA

Position Type: Full-Time/Regular

Salary Grade: $72,000.00-$82,700.00

To apply, visit https://jobs.silkroad.com/BU/External/jobs/317387 (https://apptrkr.com/9892046)

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