Data Operations Coordinator

NYBG J ob Description

Title Reports t o

Data Operations Coordinator

Associate Director, Data Strategies & Operations

Position Summary :

The Data Operations Coordinator supports the Data Strategies & Operations team by providing consistent daily processing coverage, accurate data maintenance, and operational backup across gift processing, reconciliation

support, Siriusware -related workflows, and departmental deposit activity. The position reports to the Associate Director, Data Strategies & Operations and serves as an operational bridge between daily processing needs and sy s tem-supported functions. The role is designed to strengthen redundancy across the team while supporting the work of the department and its stakeholders.

Specific Duties & Responsibilities :

• Process daily gifts and membership-related transactions through imports and manual batching, ensuring accuracy, timeliness, and appropriate supporting documentation

• Prepare and support weekly departmental deposit activity, including coordination of supporting documentation and follow-through on routine processing steps

• Assist with reconciliation-related activities, including research, exception and discrepancy handling, and support for ERP-related data review as assigned

• Support ticketing system workflows, digital card processes, and related data quality review, including followup on exceptions and record cleanup

• Maintain constituent and donor records with attention to duplicat e management, coding accuracy, gift documentation, and data integrity standards

• Serve as a trained backup for related key daily operations performed b y department staff to ensure coverage during absences or peak-volume periods

• Document procedures, update process notes, and participate in cross-training to support consistent team coverage and operational resilience

• Assist with testing, cleanup, reporting, and project support related to CRM, middleware, ticketing, and other data operations initiatives as needed

• Respond to routine internal questions related to gift and data operations, escalating complex issues to the appropriate team member or manager

• Other related duties as assigned

Qualifications :

• Two or more years of experience in data entry, gift processing, records management, database administration support, advancement services, finance operations, or a related administrative/data operations role

• Strong attention to detail and ability to maintain accuracy while managing repetitive, deadline-driven processing work

• Proficiency with databases, spreadsheets, and shared documentation platforms; experience with Raiser's Edge NXT, Siriusware , Unit4, Omatic , or similar systems preferred

• Familiarity with Microsoft Copilot or other AI enabled tools

• Competence with Microsoft Office Suite

• Ability to follow documented procedures, identify exceptions, ask clear questions, and escalate issues appropriately

• Strong organizational skills, sound judgment, and ability to balance daily processing with cross-training and project-support assignments

• Clear, professional communication skills and ability to collaborate with internal partners across Institutional Advancement, Membership, Finance, and related teams

• Commitment to data quality, confidentiality, and continuous process improvement

Physical Demands & Work Environment:

This position primarily works in an office environment and uses a computer, keyboard, mouse, phone, and standard office equipment for extended periods. The employee is regularly required to sit, communicate, review information on a screen, type and handle documents. The employee may occasionally stand, walk, reach, lift and/or move office materials up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Baseline Work Schedule:

Full-time Monday through Friday 9am to 5pm onsite, standard NYBG business hours, with schedule adjustments as needed based on operational deadlines, coverage needs, and departmental priorities. Potential for a one remote day per week schedule after a six-month evaluation.

Salary : $55,000-$60,000

B enefits :

• 15 Vacation Days

• 13 Paid Holidays

• 12 Sick Days

• Health and Dental Insurance Coverage

• 401K

• Pension Plan

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected] .

If you are interested in applying for a position at the New York Botanical Garden, please go to http://www.nybg.org/employment to submit your application.

EOE