Customer Development Manager- PetSmart

Relocation Assistance Offered Within Country

Job Number #177096 - Scottsdale, Arizona, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Do you want to make a difference in the lives of people and their pets? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions? If this is how you see your career, Hill’s is the place to be!

Hill’s Pet Nutrition is a multi billion dollar, global division of Colgate-Palmolive Company and the maker of Prescription Diet, Science Diet, and Healthy Advantage brand pet food. Our mission is to help enrich and lengthen the special relationships between people and their pets by providing the best leading-edge pet nutrition technology, products, and expertise to pet owners, veterinary professionals and other key pet professionals worldwide. Our company is a globally recognized Best Place to Work.

As a Customer Development Manager (CDM) for Hill's Pet Nutrition in Phoenix, AZ, you will assume headquarter customer management responsibilities for Science Diet products in PetSmart and on PetSmart.com. The primary responsibilities are to customize and implement Hill's retail environment & brand strategies to grow market share of Hill's Science Diet and brand recommendations within PetSmart. The focus of this position is a large, complex omnichannel customer with high sales, high store counts, large geographical footprint, strong marketplace influence, high customer sophistication, and other customer complexities, where strong leadership is needed to engage customers at the highest level with strategic plans. In today's dynamic retail environment, it is an exciting time to be a part of the Customer Development team at Hill's. Our highly energetic and focused Customer Team is dedicated to driving growth for Hill's in this ever-changing landscape. What role will you play as a member of the Customer Development Team? As the CDM for PetSmart, you will develop and execute customer-specific 6P (product, place, price, promotion, POP and protocol) plans to achieve the Hill's commercial goals of net sales, share, margin, while spending within spend guidelines. You will be formulating and executing a strategic plan to ensure you reach maximum volume, profitability and customer service.

Responsibilities:

• Develop and maintain processes and plans to analyze the customer’s business channels (clinics, stores, .com). Evaluates business trends, shopper insights, and findings from post analysis of performed activities, which uses customer consumption and other available data.

• Leads and implements customer meetings to influence support of Hill’s Go-to-Market plans.

• Develop and implement annual strategic plans and initiatives to achieve the commercial goals.

• Establish partnerships with internal and external cross-functional teams. These relationships thrive on mutual trust and integrity to achieve deliverables and execute against strategy and goals.

• Customize shopper programs with Hill’s shopper marketing, using Hill’s brand strategies to drive incremental retail sales.

• Use multiple data sources to create fact-based selling stories, in order to influence key stakeholders and driver against both Hill’s and PetSmart’s joint business objectives.

• Collaborate with Hill’s Business Development Manager & Retail Marketing team to execute the Hill’s retail environment and brand strategy within investment guidelines

• Drive forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager, BDM & Finance

• Have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer specific 6P strategies that incorporate consumer insights, and have an awareness of competitor activity to deliver against your business objectives..

Required Qualifications:

• Bachelor's Degree

• 7+ years in a sales role or related experiences

• Experience working with a syndicated services (Nielsen, IRI, and account specific data sources)

• Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs).

• Experience working in consumer product goods

Preferred Qualifications:

• Pursues win-win solutions with persistence, compromise, and respect

• Adept at finding common ground, identifying vital interests, and understanding the customer’s underlying priorities

• Strong analytical skills to develop 6P recommendations that result in optimized consumption based on consumption data, shopper and consumer insights

• Handles ambiguity and strategize solutions for the customer’s business and 6P plan performance and quickly develop alternative plans as needed

• Works collaboratively across functions, channels, and categories to align priorities, seek problems, optimize resources, and drive effective execution.

Compensation and Benefits

Salary Range $124,000.00 - $174,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk\_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en\_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) .

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