IT Support Engineer I, Ops Tech Solutions (OTS)
Oklahoma City, OKJob$27.21–37.5/hrSeen todaySeen in employer's feed today
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At a glance
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Job overview
The IT Support Engineer I implements technical solutions and provides support for computer hardware, operating systems, and enterprise application software. The role troubleshoots straightforward problems, supports IT infrastructure across multiple buildings and remote customers, and travels locally or regionally. It also involves maintaining system availability, assisting with continuous improvement, managing local technical projects, and identifying operational root causes.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish
the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be
your daily outfit.
Key job responsibilities
Responsibilities include, but are not limited to:
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Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
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Ensuring infrastructure networking and computing systems remain available during production hours.
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Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
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Managing local technical projects.
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Maintaining or creating policies, procedures, and processes.
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Identifying root-causes of operational issues and process inefficiencies.
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Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
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Supporting customers from multiple buildings in the area, as well as remote customers.
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Traveling within your local or regional area to support our customers.
Basic Qualifications
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1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
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2+ years of troubleshooting in a multi-user high availability environment experience
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2+ years of PC repair, troubleshooting, deployment and liquidation experience
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1+ years of IT client, server, and network service delivery experience
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2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
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2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
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2+ years of supporting and maintaining a corporate network environment experience
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High school or equivalent diploma
Preferred Qualifications
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2+ years of computer networking experience
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Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .
USA, OK, Oklahoma City - 27.21 - 37.50 USD hourly
How this job compares
Set against the 2,842 open IT Support jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This posting$27.21–37.5/hr
- US median$25–30/hr766 hourly ranges
This range's midpoint, $32.36/hr, is 16% above the US median midpoint ($28/hr) — in the middle half of IT Support hourly ranges across the US.
- Openings
- Olive Jobs lists 36 open IT Support jobs in Oklahoma and 2,842 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Oklahoma
- Amazon (this employer)4 open
- ASM Research, An Accenture Federal Services Company4 open
- Kratos Defense & Security Solutions, Inc.2 open
- Experience
- This posting asks for at least 2 years of experience; IT Support postings that state a minimum ask for 2 years at the median (1,991 postings).
- Education
- This posting asks for a high school diploma; 1,046 of the 2,842 open IT Support jobs (37%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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