Lead Conversational Voice AI Engineer - Regulated

Job Description

Insight Global is seeking a Lead Conversationla Voice AI Engineer to supporta large health insurance client of ours. The team is building and scaling a conversational Voice AI platform within the Medicare space. This initiative focuses on creating AI-driven member interactions in a highly regulated healthcare environment, requiring a blend of conversational design, prompt engineering, and technical development expertise.

Skills and Requirements

• Strong experience with conversational Voice AI platforms and solutions.
• Ability to design and develop conversation flows, including flow diagrams, prompts, and dialogue management.
• Hands-on experience with Python development.
• Deep understanding of the end-to-end conversational AI lifecycle, including design, implementation, testing, and optimization.
• Expertise in prompt engineering and tuning AI interactions for member-facing experiences.
• Understanding of differences between chat-based AI and voice-based AI, with a preference for candidates who have worked specifically in voice environments.
• Experience with IVR systems is highly transferable and considered a strong background for this opportunity.
• Ability to identify requirements, understand system behaviors, and determine what needs to be configured versus custom coded.
• Healthcare or health-tech experience is strongly preferred.
• Experience supporting health insurance organizations, particularly Medicare-focused programs.
• Familiarity with PBM (Pharmacy Benefit Management) operations is a plus.
• Experience working in highly regulated, compliance-focused environments.
• Prior exposure to member-facing solutions where compliance, security, and auditability are critical

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].