State Risk Adjuster 6 (Property Claims Manager)

The Division of Administration/Office of Risk Management has a vacancy. This job title has an assigned pay grade of AS-619.

The Office of Risk Management (ORM), an ancillary agency within the Division of Administration established under R.S. 39:1527 et seq., administers the State’s self-insurance program and provides comprehensive risk management services. ORM is seeking a qualified professional with substantial experience in commercial property coverage and construction to manage the State’s Property Claims Program.

This position is responsible for directing statewide property claims operations, overseeing third-party administrator (TPA) performance, and coordinating the State’s response to major property losses and catastrophic events.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:• Overseeing the state’s capital construction program

• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Seven years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

Six years of full-time work experience in any field plus four years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

A bachelor's degree plus four years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management; OR

An advanced degree in risk management or insurance, business or public administration, safety or legal studies, construction management, or a health services field plus three years of experience in insurance claims adjusting, examining, or investigation; accident investigation, legal research, project management, contract management, or construction management.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties: The Property Claims Manager supervises the Property Claims Unit, including State Risk Adjuster 5 staff, and provides oversight of the TPA responsible for adjusting property claims. The incumbent ensures timely, accurate, and compliant claims handling and serves as a primary point of coordination during large-scale or catastrophic loss events.

• Manage statewide property insurance claim programs, including commercial buildings, business personal property, equipment breakdown, crime/fidelity, fine arts, and terrorism.
• Oversee complex and catastrophic claims and develop strategies for large-loss management.
• Ensure adherence to applicable statutes, ORM policies, and coverage requirements.
• Monitor TPA performance and conduct regular file reviews.
• Lead quarterly performance meetings and address deficiencies or emerging issues.
• Maintain Monitoring Plans to ensure proper investigation, documentation, payments, and subrogation activity.
• Coordinate with catastrophe adjusters, excess carriers, and state agencies during major events.
• Maintain detailed catastrophe reporting for ORM leadership and insurers.
• Present, negotiate, and settle claims involving excess carrier participation.
• Support statewide FEMA Public Assistance recovery activities.
• Recommend and implement program improvements, policies, and best practices.
• Participate in statewide initiatives, including RFP development and procurement of remediation services.
• Develop training modules and informational bulletins for agencies, contractors, and the TPA.
• Supervise and develop first-line supervisors and staff.
• Oversee performance evaluations, training, and professional development.
• Promote accuracy, accountability, and continuous improvement within the unit.
• Extensive experience in property claims, insurance programs, or large-scale risk management.
• Strong analytical skills, including advanced proficiency in Excel.
• Experience managing complex datasets and applying data-driven decision-making.
• Demonstrated ability to lead teams, manage contractors, and collaborate with internal and external stakeholders.
• Effective written, verbal, and interpersonal communication skills.

Role Significance The Property Claims Manager plays a critical role in safeguarding Louisiana’s public buildings and infrastructure. Effective management of property claims ensures timely recovery from disasters and responsible stewardship of public resources.

Position-Specific Details: Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. A criminal history check may be conducted on all new hires as well as employees changing positions, including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.Applicants qualifying based on college training or receipt of a bachelor's degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact: Erica R. Gay HR Specialist Division of Administration/Office of Human Resources Email: [email protected]